For Avocado Mattress Toppers, here’s how the trial program works:
- Try your Mattress Topper for up to 1 year. Your trial starts at your delivery date.
- Not Satisfied? Contact us. We will give you a call to gather some feedback and give us a chance to make it right! Please note: Just like our mattresses, it may take time to adjust to your new mattress topper. But in the unlikely event that you wish to proceed with a return, we make it simple.
- Do not send your mattress topper back to us without a return authorization. Returns sent without prior authorization will not receive a refund. There are no charges for restocking fees or return shipping. Refunds are processed upon receipt. *For returns, it is very helpful if you have the original box that your mattress topper was delivered in. Most customers do not have trouble fitting it back in the box.
- Exclusions: (1) If you finance your mattress topper via Affirm, you’ll receive a full refund from us, but we can not refund financing fees paid to date directly to Affirm. (2) The risk-free sleep trial for mattress toppers applies to your initial purchase (does not cover exchanges) and is limited to two mattress toppers per household. Why the limit? Many companies charge for return shipping or restocking fees. They hide these fees within their terms and conditions to limit returns by making the cost and hassle too high for the customer to proceed. We do not. On the contrary, we cover everything and make returns easy. Purchases at Avocado are truly risk-free. (3) Products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors or soiling). We request photo(s) to confirm that your mattress topper is in appropriate condition to be donated. Protect your mattress and topper with our Organic Mattress Pad Protector. (4) This 1-year trial period is effective for purchases made on or after June 28, 2019. Purchases made prior to that date remain within a 100-night trial period.