YotPo, Third-Party Customer Reviews
Yotpo is a content marketing application specifically designed for e-
commerce stores and retail businesses like Avocado Green Mattress. It makes it possible for our customers to generate unfiltered and authentic product reviews and ratings. It is an automatic system that emails verified customers after they purchase our product.
How YotPo Reviews are Acquired:
Mail After Purchase: The YotPo system sends an email after every purchase to our customers, approximately 30-45 days after the transaction. (We do not request reviews immediately after a transaction.) These are verified reviews, associated with a customer file and order, and are shown with a green check mark in the listings.
Onsite Reviews: On our product pages, customers can click the "Write Review" button and submit a review. These are unverified reviews, and will be shown in the listing without a check mark. We have only a handful of these at present.
Why Do You Have So Many 5-Star Reviews?
First and foremost, we have a quality product that we make ourselves, in our own Los Angeles factory. So our reviews are exceptionally strong. But when things do go wrong, we have a large, talented and engaged support team. We do our best to fix problems that arise, to make things right. Our Customer Advocacy Team addresses this specifically, which is why you will see so many shout-outs to our great customer service!