Due to weight, our Queen Pillow-top, King Standard, King Pillow-top, California King Standard or California King Pillow-top mattresses can not ship via FedEx® — our standard service for free shipping. For these instances, our shipping partner, AGS®, provides "curbside" (a.k.a. "threshold") delivery services.
However, while the industry’s generic term is “curbside”, the mattress carton will be placed adjacent to your front door, or if there are stairs, at the bottom of the stairs. AGS® will also provide a delivery appointment using our traditional four hour window. If you require a 30 or 60 minute pre-call, this can be requested and arranged. Just note in the comments field when placing your order.
Please note: For Queen Pillow-top, King Standard, King Pillow-top, California King Standard or California King Pillow-top orders that receive the free curbside delivery option, appointments are scheduled online. Customers will receive an email directly from our shipping partner, AGS, to schedule delivery.
Note: With curbside delivery, in-home setup services and mattress removal of your existing set is not included, and can not be arranged on-site if curbside delivery services have been selected. For these upgraded services, opt for "In-Home Delivery & Setup" when making your initial purchase.