The Avocado Luxury Organic Crib Mattress has a 100-night sleep trial. The Organic Crib Mattress has a 30-night sleep trial.
Use your Luxury Crib Mattress for up to 100 nights, or your Organic Crib Mattress for up to 30 nights. Your trial starts at your delivery date. In the event of a warranty replacement, the sleep trial for that product does not restart and is not extended.
Not Satisfied? Contact us. We will give you a call to gather some feedback and give us a chance to make it right.
In the event you wish to proceed with the return, we will request photo(s) to confirm that your crib mattress is in appropriate condition for us to donate and eligible for a return (products must be free of rips, tears, stains, odors, etc).
Once we have received photos, our support team will transfer you to our sustainability team, who will be in touch within 48 business hours to discuss the donation process.
Refunds are paid after the mattress is received in good condition by Avocado Mattress’s pick-up vendors, for recycling or a charitable donation — or your charitable donation is verified. Verification requires a receipt and photo of the donation. This is to eliminate the gray market for returned mattresses. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.
Exclusions: (1) Our serviceable area for complimentary crib mattress pickups and returns is the 50 states of the United States only, including Alaska and Hawaii. If your crib mattress is located outside the USA, you are responsible for any costs associated with pick-up and return. (2) If you finance your mattress via Affirm, you’ll receive a full refund less any applicable financing fees paid to date directly via Affirm. (3) Products must be in a condition suitable for donation to be eligible for return (i.e., no stains, tears, excessive odors, or soiling) with the law tag attached to the mattress and in its original, unaltered state. We request photo(s) to confirm that your crib mattress is in appropriate condition to be donated. Protect your crib mattress with a mattress pad protector. (4) Our sleep trial is limited to one of each applicable product type per household. Exceptions: Green Pillows, Latex Pillows and Twin XL size mattress (used to make a Split King for use on an adjustable base), for which two may be returned from a single order, since they are often bought in pairs.) If you exchange a product, it ends your sleep trial for that product type (mattress, topper, base, sheets, protectors, pads) and no other sleep trials are eligible for your household in the future for that product type. (The only exception is pillows, for which two may be returned from a single order, since they are often bought in pairs.) We define this household-wide policy by your customer name, or shipping address, or billing method/account or billing address. (5) The sleep trial for the Luxury Avocado Crib Mattress is limited to 100 days. (6) In-Home Delivery & Setup services are nonrefundable. Protect your crib mattress with our Organic Crib Mattress Pad Protectors.