Obviously, it takes time to adjust to new pillows and bedding. Although we do not put requirements on how long you must sleep on your new pillow or bedding before requesting a Sleep Trial Return, we do respectfully ask that you give it a fair and honest trial — 30 to 60 days. Your body needs time to acclimate to see if you sleep more deeply, breathe more easily, and wake more refreshed and energized.
Your 100-night sleep trial for your pillows and bedding (including our mattress protectors and sheets) begins after you receive your pillows or bedding (30-days for throws). During your sleep trial, if you decide that your Avocado pillows or bedding aren’t right for you, you can initiate your return process here. A member of our sustainability team will reach out and have it donated for a full refund. (Returned pillows and bedding cannot be resold.) There are no charges for restocking or return shipping. Once we confirm receipt, you’ll receive a full refund. The funds can only be returned to the original form of payment.
Please note: Our sleep trial is limited to one return of each product type per household. If you return or exchange a product, it ends your sleep trial for that product type (mattress, topper, base, pillows, protectors, sheets) and no other sleep trials are eligible for your household in the future for that product type.
Exceptions: Green Pillows, Latex Pillows, and Twin XL size mattress (used to make a Split King for use on an adjustable base), for which two may be returned from a single order, since they are often bought in pairs.) We define this household-wide policy by your customer name, shipping address, billing method/account, or billing address.
Our pillow and bedding warranty begins on the date of purchase and extends to the original purchaser only. In the event of a defect, Avocado Mattress’ sole and exclusive liability and your sole remedy under this bedding warranty will be, at Avocado Mattress’ option, to provide a replacement, subject to your fulfillment of the requirements set forth below. To get the benefit of this bedding warranty, you must return your bedding to Avocado Mattress or the product manufacturer and provide Avocado Mattress with proof of the original date of purchase as well as proof that the bedding was in fact returned. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services. Read more about what is covered and what isn't covered under our warranty below.
Return Policy Terms
Avocado’s return and refund policy applies only to products purchased and located within the continental United States. If you want to return any products purchased and located within the continental United States within the trial period after your receipt, please follow the process for each product category outlined on the following page.