Broken — Covered
A broken/damaged product is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
Cosmetic Damage — Not Covered
If your item is shipped with cosmetic damage, it is the responsibility of the store from which the item is purchased from. Cosmetic damage includes but is not limited to any noticeable damage to the item that does not affect its function. This may include dents, scratches, nicks, or chips.