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How Do I Submit a Furniture Warranty Claim?
How Do I Submit a Furniture Warranty Claim?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.

Annie Graybill avatar
Written by Annie Graybill
Updated over a week ago

Furniture items for this warranty are all wood bed frames, dressers, nightstands, tables, stools, etc. This does not include mattresses or adjustable bases.

To process a Warranty Claim, the Claim Form must be completed by the original purchaser of the product. After receiving the claim form, the manufacturer will conduct a thorough review. The purchaser will be contacted and let know of the next steps.

The entire Warranty Claim Form must be filled out before processing begins. Just to let you know, a confirmation of receipt of the Warranty Claim Form will be issued. If no confirmation is received within (1) one business day, contact a customer service representative. If we do not receive the fully completed Warranty Claim Form within 30 days of the initial Warranty Claim, the Claim will be closed. If and when the Warranty Claim Form is approved, the replacement products will be issued.

How to Process a Warranty Claim

  1. Read the full Furniture warranty for clarity on covered defects, what the warranty does not cover, and your responsibilities.

  2. Download and complete the Warranty Claim form.

  3. Provide valid original proof of purchase — your order receipt and number — demonstrating the date of purchase and that the claimant is the original purchaser and still has the mattress.

  4. Provide photos of the overall product.

  5. Provide photos of the item and areas of concern. The more pictures, the better, from different angles. Use a tape measure to reference sizes, when appropriate.

  6. A brief narrative describing the defect and how it is affecting the performance of the item.

  7. Send all requested documentation at one time to [email protected].

Important Notes:

  1. Our warranty claim team will review the information and respond within a few business days.

  2. You are responsible for submitting your claim with sufficient supporting documentation for Avocado Mattress to provide a remedy if necessary.

  3. The serviceable area is limited to the 50 states of the United States only. If your Avocado Mattress product is located outside the USA, you are responsible for any costs associated with pick-up and return.

  4. This Furniture Warranty is not transferable and applies only to furniture purchased directly from Avocado Mattress by the original purchaser.

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