Our Delivery Services
At Avocado, we offer two delivery options tailored to meet your needs: Doorstep Delivery and In-Home Delivery. Whether you prefer a quick, contactless drop-off or a full-service setup experience, we’ve got you covered. Please review the details of each service below to choose the option that best suits your home and lifestyle, and to be prepared before your shipment arrives for a smooth experience.
1. Doorstep Delivery Service
Doorstep Delivery (also known as threshold or curbside delivery) is our most common delivery method, ideal for customers who prefer a simple, contactless experience.
Your mattress or furniture will be delivered to the first dry, secure area outside your home, typically adjacent to your front door.
If stairs lead to your entrance, the item will be placed at the bottom of the stairs.
No unpacking, setup, or removal of packaging materials is included.
This service does not include in-home setup or removal of your old mattress.
Add-on services cannot be arranged on-site once doorstep delivery has been selected.
Due to their weight, our Green and Vegan King Pillow-Top, California King Pillow-Top, and Latex King and California King mattresses cannot be shipped via FedEx. For these items, we utilize our delivery partner’s Doorstep Delivery service.
2. In-Home Delivery Service
Our In-Home Delivery Service ensures your purchase from Avocado arrives with care and is expertly set up in your home. From unboxing to full assembly, we’re here to make your experience easy and stress-free.
If you purchased your Avocado product through another retailer, please follow their delivery and setup procedures, as services may differ.
What’s Included
In-Home Setup: Our professional teams will deliver your mattress or furniture and set it up in the room of your choice.
Full Product Assembly: We'll assemble any Avocado Green Brands item.
Packaging Removal: We’ll take all packaging materials with us.
Optional Service
Old Mattress/Foundation Removal: When added on at checkout, our teams will remove your old mattress and foundation—provided the Avocado Equivalent product was purchased and these items are dry, clear of stains, and in visibly good condition.
Preparing for Your Delivery
To help us deliver your order safely and efficiently, please follow these steps:
Clear the Path: Please ensure a clear and safe walkway from your entrance to the delivery room.
Strip the Bed: Remove all bedding from your current mattress.
Under-Bed Items: If you purchased a bed frame or adjustable base, please remove anything stored under your bed.
Secure Pets: Keep pets safely secured before our team arrives.
Difficult Deliveries: If your home has challenging access points (e.g., narrow staircases or tight corners), a release of liability form may be required.
Time Allowance: Although we deliver within a set time window, please allow another 30 minutes for setup.
Footwear Policy: For safety, our teams are required to wear shoes inside your home.
Certificate of Insurance (COI)
If your building requires a Certificate of Insurance (COI) for delivery, please notify the delivery team at least 48 hours in advance so we can provide the necessary documentation for your building management.
Weather & Service Limitations
Weather Delays: In the event of extreme weather or hazardous road conditions, your delivery may be rescheduled. We’ll reach out promptly to reschedule once it’s safe.
Furniture & Appliance Restrictions: Our delivery teams are unable to move or remove non-Avocado items, such as couches, sofa beds, headboards, or appliances, due to insurance restrictions.
Special Requests
If your delivery requires anything outside a standard setup or removal, please notify our delivery team when scheduling your appointment.
In-Home Delivery FAQs
What is included with In-Home Delivery?
In-Home Delivery includes:
In-home delivery and full assembly of your Avocado Green Brands product.
Removal of all packaging materials.
How should I prepare for my delivery?
To ensure a smooth delivery:
Clear a safe path to the delivery room.
Strip all bedding from your current mattress
Remove items stored under the bed (if applicable)
Secure any pets.
Please let us know in advance if your home has any tight access points (such as stairs, elevators, or sharp turns).
Be available during the delivery window, allowing up to 30 minutes of setup.
Our delivery team is required to wear shoes indoors for safety.
Do you provide a Certificate of Insurance (COI)?
Yes. If your building requires a COI, please let the delivery team know when they contact you to schedule delivery, at least 48 hours in advance, so that we can prepare the appropriate documentation.
Can you remove my old mattress or foundation?
Yes. When purchasing the equivalent items from Avocado and the removal option is added on during checkout, our partners can remove your old mattress and/or foundation. As long as the products that can be removed are dry, clear of stains, and in visibly good condition, then the team will remove those items from your home.
Are there items your team cannot remove or move?
Due to insurance limitations, we are unable to move to another room or remove:
Headboards, footboards, or bed frames not sold by Avocado
Sofas, couches, or sleeper sofas
Appliances or other non-Avocado furniture
What if my delivery situation is complicated?
If your home presents challenges, such as tight staircases or narrow hallways, we may need you to sign a release of liability before you complete the delivery.
What if there is an issue with my products or the delivery team?
Please note that shipping fees are non-refundable, as they cover the cost of transit and setup for the items being delivered. Transportation costs cannot be recovered, so the related fees cannot be refunded. If any issues arise with the delivery team or concerns are raised about the products upon arrival, please contact our support team before rejecting the delivery. Our team can resolve issues when notified promptly and can be reached via phone at +1 657-385-8849 or email at [email protected].