Shipping + Delivery

Concise information about shipping, in-home delivery and packaging.

17 articles in this collection
Written by Mark Abrials, Jay D, and John Davies

Order Status

Where Is My Order?

Follow the links below to see the latest on your order.

Written by John Davies
Updated over a week ago

General Delivery Information

What Is Doorstep Delivery?

Our delivery partner will place the mattress carton at your front door, or, if there are stairs, at the bottom of the stairs.

Written by Jay D
Updated over a week ago

Can You Ship to a PO Box?

We are not able to ship to a PO Box. A physical address is required.

Written by Jay D
Updated over a week ago

What Is "Carbon Negative" Shipping and Manufacturing? Why Does It Matter?

To reduce our environmental impact, we reduce our emissions as much as possible and offset more than what's left.

Written by Jay D
Updated over a week ago

How Many Avocado Green Mattresses Will Fit In the Back of a Tesla®?

Two Avocado Green Mattresses.

Written by Jay D
Updated over a week ago

What Is a Mattress Recycling Fee?

The fee is in accordance with state law in California, Rhode Island, and Connecticut.

Written by Mark Abrials
Updated over a week ago

In-Home Delivery & Setup (White Glove)

What Is In-Home Delivery?

In-Home Delivery is a service we provide for a fee to set everything up for you.

Written by Jay D
Updated over a week ago

What Is the Difference Between Free Shipping and In-Home Delivery?

For help moving your mattress and setting it up in your home, select In Home Delivery and Setup at checkout.

Written by Jay D
Updated over a week ago

Can I Upgrade My Shipping Method to White Glove?

No, we are not able to upgrade shipping.

Written by John Davies
Updated over a week ago

How Much Does Shipping or In-Home Delivery Cost?

Free shipping on all orders. Optional In-home Delivery & Setup is available for a fee, based on the total applicable weight of your order.

Written by Jay D
Updated over a week ago

What Can I Expect With an AGS Delivery?

Here's a step-by-step guide to your AGS delivery.

Written by John Davies
Updated over a week ago

Route Insurance

What is Route Protection? Why Purchase it?

Add package protection at checkout and rest assured you’ll be covered up to $15,000 if your order gets lost, damaged, or stolen in transit.

Written by Mark Abrials
Updated over a week ago

I Don't Want Route Green Package Protection. How Do I Opt Out?

Simply deselect Green Package Protection at checkout.

Written by Mark Abrials
Updated over a week ago

What Type of Damage is Covered?

Written by Mark Abrials
Updated over a week ago

How to File a Police Report

Police Reports are required for stolen items — those marked as delivered by the shipping carrier but the customer did not receive.

Written by Mark Abrials
Updated over a week ago

Alaska, Hawaii & Regions Outside CONUS

Why Is There a Surcharge For Shipments to Alaska and Hawaii?

We instituted a tax to cover the costs of shipping to these two great, but distant states.

Written by John Davies
Updated over a week ago

Do You Ship Outside the Continental U.S.?

Yes, we ship to Alaska and Hawaii.

Written by Jay D
Updated over a week ago