Avocado

Mark Abrials

Concise information about shipping, in-home delivery and packaging.

Shipping + Delivery 

Our delivery partner will place the mattress carton at your front door, or, if there are stairs, at the bottom of the stairs.

What Is Doorstep Delivery?

Everything you need to know about Avocado’s Doorstep Delivery service (also called Threshold or Curbside Delivery).

What to Expect with Doorstep Delivery

We are not able to ship to a PO Box. A physical address is required.

Can You Ship a mattress to a PO Box?

To reduce our environmental impact, we reduce our emissions as much as possible and offset more than what's left.

What Does Climate Neutral Certified Mean? Why Does It Matter?

The fee is in accordance with state law in California, Connecticut, Rhode Island, and Oregon.

What Is a Mattress Recycling Fee?

Everything you need to know about In-Home Delivery services from Avocado, including details, preparation tips & FAQs.

What to Expect with In-Home Delivery

General Delivery Information

In-Home Delivery is a service we provide for a fee to set everything up for you.

What Is In-Home Delivery?

Here's a step-by-step guide to your In-Home delivery.

What Can I Expect With a In-Home Delivery?

Nominal shipping costs vary by product type, packaged weight and applicable shipping service.

How Much Does Shipping or In-Home Delivery Cost?

For help moving your mattress and setting it up in your home, select In Home Delivery and Setup at checkout.

What Is the Difference Between Regular Shipping and In-Home Delivery?

No, we are not able to change or upgrade shipping.

Can I Upgrade My Shipping Method to In-Home Delivery?

In-Home Delivery & Setup 

Add package protection at checkout and rest assured you’ll be covered up to $15,000 if your order gets lost, damaged, or stolen in transit.

What Is Route Protection? Why Purchase it?

Simply deselect Green Package Protection at checkout.

I Don't Want Route Green Package Protection. How Do I Opt Out?

Police reports are required to process returns for stolen mattresses and furniture.

How Do I File a Police Report?

Route Insurance

Yes, we ship to Alaska and Hawaii, and now Canada.

Do You Ship Outside the Continental U.S.?

Alaska, Hawaii & Regions Outside CONUS

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OUR CERTIFICATIONS

Find answers and get help from Intercom Support and Community Experts

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