General Delivery Information
What Is Doorstep Delivery?
Our delivery partner will place the mattress carton at your front door, or, if there are stairs, at the bottom of the stairs.
Written by Jay D
Updated over a week ago
Updated over a week ago
Can You Ship to a PO Box?
We are not able to ship to a PO Box. A physical address is required.
Written by Jay D
Updated over a week ago
Updated over a week ago
What Is "Carbon Negative" Shipping and Manufacturing? Why Does It Matter?
To reduce our environmental impact, we reduce our emissions as much as possible and offset more than what's left.
Written by Jay D
Updated over a week ago
Updated over a week ago
How Many Avocado Green Mattresses Will Fit In the Back of a Tesla®?
Two Avocado Green Mattresses.
Written by Jay D
Updated over a week ago
Updated over a week ago
What Is a Mattress Recycling Fee?
The fee is in accordance with state law in California, Rhode Island, and Connecticut.
Written by Mark Abrials
Updated over a week ago
Updated over a week ago
In-Home Delivery & Setup (White Glove)
What Is In-Home Delivery?
In-Home Delivery is a service we provide for a fee to set everything up for you.
Written by Jay D
Updated over a week ago
Updated over a week ago
What Is the Difference Between Regular Shipping and In-Home Delivery?
For help moving your mattress and setting it up in your home, select In Home Delivery and Setup at checkout.
Written by Jay D
Updated over a week ago
Updated over a week ago
Can I Upgrade My Shipping Method to In-Home Delivery?
No, we are not able to change or upgrade shipping.
Written by John Davies
Updated over a week ago
Updated over a week ago
How Much Does Shipping or White Glove In-Home Delivery Cost?
Nominal shipping costs vary by product type, packaged weight and applicable shipping service.
Written by Jay D
Updated over a week ago
Updated over a week ago
What Can I Expect With an AGS Delivery?
Here's a step-by-step guide to your AGS delivery.
Written by John Davies
Updated over a week ago
Updated over a week ago
Route Insurance
What Is Route Protection? Why Purchase it?
Add package protection at checkout and rest assured you’ll be covered up to $15,000 if your order gets lost, damaged, or stolen in transit.
Written by Mark Abrials
Updated over a week ago
Updated over a week ago
I Don't Want Route Green Package Protection. How Do I Opt Out?
Simply deselect Green Package Protection at checkout.
Written by Mark Abrials
Updated over a week ago
Updated over a week ago
What Type of Damage is Covered?

Written by Mark Abrials
Updated over a week ago
Updated over a week ago
How Do I File a Police Report?
Police reports are required to process returns for stolen mattresses and furniture.
Written by Mark Abrials
Updated over a week ago
Updated over a week ago
Alaska, Hawaii & Regions Outside CONUS
Do You Ship Outside the Continental U.S.?
Yes, we ship to Alaska and Hawaii, and now Canada.
Written by Jay D
Updated over a week ago
Updated over a week ago