Shipping + Delivery

Concise information about shipping, in-home delivery and packaging.

13 articles in this collection
Written by Mark Abrials, Jay Decker, and John Davies

Can I Upgrade My Shipping Method to White Glove?

No, we are not able to upgrade shipping.

Written by John Davies
Updated over a week ago

Why Is There a Surcharge For Shipments to Alaska and Hawaii?

We instituted a tax to cover the costs of shipping to these two great, but distant states.

Written by John Davies
Updated over a week ago

Where Is My Order?

Follow the links below to see the latest on your order.

Written by John Davies
Updated over a week ago

How Do I Take My Mattress Out of the Box? When Can I Sleep On it?

Here are some tips for unboxing your new mattress.

Written by Jay Decker
Updated over a week ago

What Is In-Home Delivery?

In-Home Delivery is a service we provide for a fee to set everything up for you.

Written by Jay Decker
Updated over a week ago

How Many Avocado Green Mattresses Will Fit In the Back of a Tesla®?

Two Avocado Green Mattresses.

Written by Jay Decker
Updated over a week ago

What Is "Carbon Negative" Shipping and Manufacturing? Why Does It Matter?

To reduce our environmental impact, we reduce our emissions as much as possible and offset more than what's left.

Written by Jay Decker
Updated over a week ago

Can You Ship to a PO Box?

We are not able to ship to a PO Box. A physical address is required.

Written by Jay Decker
Updated over a week ago

What Is the Difference Between Free Shipping and In-Home Delivery?

For help moving your mattress and setting it up in your home, select In Home Delivery and Setup at checkout.

Written by Jay Decker
Updated over a week ago

What Is Doorstep Delivery?

Our delivery partner will place the mattress carton at your front door, or, if there are stairs, at the bottom of the stairs.

Written by Jay Decker
Updated over a week ago

How Much Does Shipping or In-Home Delivery Cost?

Free shipping on all orders. Optional In-home Delivery & Setup is available for a fee, based on the total applicable weight of your order.

Written by Jay Decker
Updated over a week ago

Do You Ship Outside the Continental U.S.?

Yes, we ship to Alaska and Hawaii.

Written by Jay Decker
Updated over a week ago

What Is a Mattress Recycling Fee?

The fee is in accordance with state law in California, Rhode Island, and Connecticut.

Written by Mark Abrials
Updated over a week ago