Within a scheduled 4-hour window, our service partner will set-up your new mattress and remove your old one.
For an additional fee per order, our in-home delivery team will schedule a time within a 4-hour window to deliver and set-up your new mattress and, if desired, remove your old mattress. (Mattress removal only available in some areas, subject to local health regulations. Our delivery team can not remove bed frames or other related bedroom furniture.)
Mattresses delivered via our In-Home Delivery & Setup service are shipped compressed in a box. Because natural mattresses can be heavy, this is particularly helpful when navigating up stairs and around tight turns. However, our Organic Luxury Plush Mattress is crated in a wood box and shipped flat, rather than being compressed.
Please note that all of our furniture (excluding our City Bed Frame, Foundation, and Metal Bed Frame, which are not eligible for in-home delivery and set-up) includes complimentary in-home delivery service. In the case of our Eco Pro Adjustable Base Frame, the delivery team can remove your old mattress.
In-Home Delivery & Setup services are nonrefundable.