Shipping & In-Home Delivery Costs
Shipping: Large Products via FedEx® or Doorstep Delivery
Orders containing large products—such as furniture and bases that ship via FedEx® or Doorstep Delivery—are charged $99 for the first large item. The maximum charge is $198 per order regardless of the number of oversized items shipping via FedEx®/Doorstep Delivery. (The maximum weight for FedEx® services is 150 pounds. Products over 150 pounds ship via Doorstep Delivery or our optional In-Home Delivery & Setup services, fees listed below.)
Shipping: Large Products via In-Home Delivery & Setup
Orders that contain oversized or heavy products that either include optional or required In-Home Delivery & Setup Services (commonly called "White Glove")—such as some larger-size mattresses and luxury mattresses that ship flat and may be crated, as well as some adjustable bases and larger furniture—ship according to the scale below, which is based on total shipping weight. For larger mattresses, optional In-Home Delivery & Setup Services are recommended due to their weight.
In-Home Delivery & Setup | Cost |
Up to 225 pounds | $249 |
226 - 300 pounds | $349 |
301 - 400 pounds | $399 |
401 - 500 pounds | $449 |
More than 500 pounds | $499 |
Notes:
Shipping fees, shipping surcharges to Alaska and Hawaii, and optional In-Home Delivery & Setup services are non-refundable.
Optional In-Home Delivery & Setup is not available in all areas. Available delivery services based on your address will show in cart.
For In-Home services, our delivery team will schedule a time within a 4-hour window to deliver and set up your new mattress and furniture and, if desired, remove your old mattress, mattress foundation, or mattress box spring. (Mattress removal is only available in select areas for a nominal fee, subject to local health regulations. Our delivery team cannot remove bed frames or other related bedroom furniture.)
Why Do We Charge for Shipping?
The truth is that shipping is never free — online retailers have simply incorporated shipping costs into their pricing. We've decided to buck this trend and be more transparent. By showing the non-refundable shipping costs associated with our products, we hope guests will be more conscious of their purchase decisions and help us reduce our environmental impact. For mattresses, we cover the shipping to you, but returns will incur a fee.