Shipping: Small Products via USPS or FedEx®
Orders that do not contain any large products and do not require in-home delivery and setup service are charged a nominal flat rate of $5 per order. These orders typically contain pillows, bedding, towels, robes, bath, and other accessory items.
Shipping: Large Products via FedEx® or Doorstep Delivery
Orders that contain large products — such as furniture, and bases that ship via FedEx® or Doorstep Delivery — are charged for $99 for the first large item. The maximum charge is $198 per order regardless of the number of larger items shipping via FedEx®/Doorstep Delivery. (The maximum weight for FedEx® services is 150 pounds. Products over 150 pounds ship via Doorstep Delivery or our optional In-Home Delivery & Setup services, fees listed below.)
Shipping: Large Products via In-Home Delivery & Setup
Orders that contain oversized or heavy products that either include optional or required In-Home Delivery & Setup Services (commonly called "White Glove") — such as some larger size mattresses and luxury mattresses that ship flat and may be crated, as well as some adjustable bases and larger furniture — ship according to the scale below, which is based on total shipping weight. For larger mattresses, optional In-Home Delivery & Setup Services are recommended due to their weight.
In-Home Delivery & Setup | Cost |
Up to 225 pounds | $249.00 |
226 - 300 pounds | $349.00 |
301 - 400 pounds | $399.00 |
401 - 500 pounds | $449.00 |
501 - 700 pounds | $599.00 |
701 - 900 pounds | $699.00 |
901 - 1,200 pounds | $799.00 |
1,200 pounds or more | $899.00 |
Notes:
Shipping fees, shipping surcharges to Alaska and Hawaii, and optional In-Home Delivery & Setup services are non-refundable.
Optional In-Home Delivery & Setup is not available in all areas. Available delivery services based on your address will show in cart.
For In-Home services, our delivery team will schedule a time within a 4-hour window to deliver and set-up your new mattress and furniture, and, if desired, remove your old mattress, mattress foundation, or mattress box spring. (Mattress removal is only available in select areas for a nominal fee, subject to local health regulations. Our delivery team cannot remove bed frames or other related bedroom furniture.)
Why Do We Charge for Shipping?
The truth is, shipping is never free — online retailers have simply incorporated shipping costs into their pricing. We've decided to buck this trend and be more transparent. By showing the non-refundable shipping costs associated with our products, we hope guests will be more conscious with their purchase decisions and help us reduce our environmental impact. For mattresses, we cover the shipping to you but returns will incur a fee.