White Glove Delivery Service
Our White Glove Delivery Service ensures your purchase from Avocado arrives with care—and is expertly set up in your home. From unboxing to full assembly, we’re here to make your experience easy and stress-free.
If you purchased your Avocado product through another retailer, please follow their delivery and setup procedures, as services may differ.
What’s Included
In-Home Setup: Our professional teams will deliver your mattress or furniture and set it up in the room of your choice.
Full Product Assembly: We'll assemble any Avocado Green Brands item.
Packaging Removal: We’ll take all packaging materials with us.
Old Mattress Removal: Upon request, our teams will remove your old mattress and foundation—provided they are dry, clean, and pest-free.
Preparing for Your Delivery
To help us deliver your order safely and efficiently, please follow these steps:
Clear the Path: Please ensure a clear and safe walkway from your entrance to the delivery room.
Strip the Bed: Remove all bedding from your current mattress.
Under-Bed Items: If you purchased a bed frame or adjustable base, please remove anything stored under your bed.
Secure Pets: Keep pets safely secured before our team arrives.
Difficult Deliveries: If your home has challenging access points (e.g., narrow staircases or tight corners), a release of liability form may be required.
Time Allowance: Although we deliver within a set time window, please allow another 30 minutes for setup.
Footwear Policy: For safety, our teams must wear shoes inside your home.
Certificate of Insurance (COI)
If your building requires a Certificate of Insurance (COI) for delivery, please let the delivery team know at least 48 hours in advance so we can provide the appropriate documentation for your building management.
Weather & Service Limitations
Weather Delays: In the event of extreme weather or hazardous road conditions, your delivery may be rescheduled. We’ll reach out promptly to reschedule once it’s safe.
Furniture & Appliance Restrictions: Our delivery teams cannot move or remove non-Avocado items such as couches, sofa beds, headboards, or appliances due to insurance restrictions.
Special Requests
If your delivery involves anything outside a standard setup or removal, please let our delivery team know when scheduling your appointment.
White Glove Delivery FAQs
What is included with White Glove Delivery?
White Glove Delivery includes:
In-home delivery and full assembly of your Avocado Green Brands product.
Removal of all packaging materials.
Complimentary removal of your old mattress and foundation (upon request and in acceptable condition).
How should I prepare for my delivery?
To ensure a smooth delivery:
Clear a safe path to the delivery room.
Strip all bedding from your current mattress
Remove items stored under the bed (if applicable)
Secure any pets.
Let us know in advance if your home has tight access (stairs, elevators, sharp turns).
Be available during the delivery window, allowing up to 30 minutes of setup.
Just to let you know, our delivery team is required to wear shoes indoors for safety.
Do you provide a Certificate of Insurance (COI)?
Yes. If your building requires a COI, please notify the delivery team when they contact you to schedule delivery—at least 48 hours in advance—so we can prepare the appropriate documentation.
Can you remove my old mattress or foundation?
Yes. Upon request, we can remove your old mattress and/or foundation—so long as they are dry, clean, and in good condition.
Are there items your team cannot remove or move?
Due to insurance limitations, we are unable to move or remove:
Headboards, footboards, or bed frames not sold by Avocado
Sofas, couches, or sleeper sofas
Appliances or other non-Avocado furniture
What if my delivery situation is complicated?
If your home presents challenges—such as tight staircases or narrow hallways—we may require you to sign a release of liability before completing the delivery.