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What Happens If I Miss My Donation Pick-up Appointment?
What Happens If I Miss My Donation Pick-up Appointment?

We can reschedule your appointment once.

Nat avatar
Written by Nat
Updated over a week ago

Life happens. Sometimes, despite best intentions, plans fall through. We get that. That's why we give customers a break and do not charge anything if they must reschedule their first mattress return pick-up appointment.

Subsequent rescheduling will result in a $100 deduction from the total refund cost.

Here's what we consider a rescheduling:

  • No one is home/present for the movers, which results in more than a 10-minute wait period.

  • Lack of communication with movers results in them moving on to other jobs.

  • Requesting a reschedule within 72 hours of the arranged initial pick-up time.

We have implemented this policy to remain respectful of everyone's time and energy when it comes to coordinating donation transfers.

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