Life happens. Sometimes, despite best intentions, plans fall through. We get that. That's why we give customers a break and do not charge anything if they must reschedule their first mattress return pick-up appointment.
Subsequent rescheduling will result in a $100 deduction from the total refund cost.
Here's what we consider a rescheduling:
No one is home/present for the movers, which results in more than a 10-minute wait period.
Lack of communication with movers results in them moving on to other jobs.
Requesting a reschedule within 72 hours of the arranged initial pick-up time.
We have implemented this policy to remain respectful of everyone's time and energy when it comes to coordinating donation transfers.