Avocado

If you choose store credit, we will add 10% to your refund.

How Do I Use My Store Credit Refund?

Mark Abrials

Learn about our return policy & sleep trials, warranties, and order cancellation and exchange policies.

Trials + Returns + Warranty

Try out your new Avocado mattress for at least 30 days. If you don't love it, we'll take it back.

How Does Your Sleep Trial Work?

Yes! We have a vast network of nonprofits that we work with.

Do You Donate or Provide Extended Discounts to Individuals in Need?

Yes, we process payment in full when your order is placed.

Do You Process My Credit Card When I Place My Order Or When It Ships?

Available for California residents only within 30 days of mattress delivery.

California’s Used Mattress Recovery and Recycling Act

General Policies

If you're within your sleep trial, you can initiate a return below.

How Do I Initiate a Return?

Here is a consolidated overview of our product trial policy, return policy and refund policy.

What is Avocado's Return Policy?

Here's a step by step guide to initiate a mattress or topper return.

What's Your Return Process For Mattresses and Toppers?

We donate returns to a local charity through our network of vetted nonprofits.

What Do You Do With a Returned Mattress?

What Happens If I Miss My Donation Pick-up Appointment?

Returns

Please note all shipping fees are non-refundable.

What's Your Order Cancellation Policy?

Order Cancellations

What is Avocado's Warranty?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.

How Do I Submit a Mattress Warranty Claim?

How Do I Submit a Small Item Warranty Claim?

The Eco Organic Mattress has a durable construction and a 10-year warranty.

Why Is the Warranty On the Eco Organic Mattress 10 Years?

Warranties

Yes, Avocado is happy to honor exchanges. All exchanges are for "final sale" products.

Can I Exchange My Avocado Mattress or Topper?

Exchanges

No sweat repairs or replacements in case of failure or accidental damage, including accidental damage, spills, stains, and more.

Extend: Protect the Stuff You Love

Covers stains and accidents beyond your warranty.

Extend Protection

SHOP AVOCADO

READ MAGAZINE

OUR CERTIFICATIONS

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.