Avocado

If you choose store credit, we will add 10% to your refund.

How Do I Use My Store Credit Refund?

Mark Abrials

Learn about our return policy & sleep trials, warranties, and order cancellation and exchange policies.

Trials + Returns + Warranty

Try out your new Avocado mattress for at least 30 days. If you don't love it, we'll take it back.

How Does Your Sleep Trial Work?

Yes! We have a vast network of nonprofits that we work with.

Do You Donate or Provide Extended Discounts to Individuals in Need?

Yes, we process payment in full when your order is placed.

Do You Process My Credit Card When I Place My Order Or When It Ships?

Available for California residents only within 30 days of mattress delivery.

California’s Used Mattress Recovery and Recycling Act

General Policies

If you're within your sleep trial, you can initiate a return below.

How Do I Initiate a Return?

Avocado's product trial and return policy varies by product.

What is Avocado's Return Policy?

Here's a step by step guide to initiate a mattress or topper return.

What's Your Return Process For Mattresses and Toppers?

We donate returns to a local charity through our network of vetted nonprofits.

What Do You Do With a Returned Mattress?

What Happens If I Miss My Donation Pick-up Appointment?

Returns

Please note all shipping fees are non-refundable.

What's Your Order Cancellation Policy?

Order Cancellations

What is Avocado's Warranty?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.

How Do I Submit a Mattress Warranty Claim?

How Do I Submit a Small Item Warranty Claim?

The Eco Organic Mattress has a durable construction and a 10-year warranty.

Why Is the Warranty On the Eco Organic Mattress 10 Years?

Warranties

Yes, Avocado is happy to honor exchanges. All exchanges are for "final sale" products.

Can I Exchange My Avocado Mattress or Topper?

Exchanges

No sweat repairs or replacements in case of failure or accidental damage, including accidental damage, spills, stains, and more.

Extend: Protect the Stuff You Love

Covers stains and accidents beyond your warranty.

Extend Protection

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OUR CERTIFICATIONS

Find answers and get help from Intercom Support and Community Experts

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