What is Avocado's Warranty?

Avocado's warranty varies by product.

Mark Abrials avatar
Written by Mark Abrials
Updated this week

Did you purchase your Avocado mattress or pillow on our website or in our Avocado-branded retail store? You don’t need to register your warranty. However, if you purchased your mattress or pillow at an Avocado retail partner, please register your product to activate your warranty. Be sure to keep a copy of your original proof of purchase for any warranty claims.

Mattress Warranties

Important terms and conditions highlights include:

  • Original proof of purchase is required from Avocado or an authorized reseller. Warranties are not transferrable.

  • The mattress must be opened within 30 days of receipt.

  • Law tags must remain in place, unaltered.

  • Abuse, mishandling, and neglect will void your warranty, including stains and unsanitary conditions. The warranty does not cover mold, odors, and/or discoloration caused by improper use. Mattress can not be used directly on the floor. Protect your investment with a mattress protector.

  • Customers must rotate their mattress head-to-toe once a month for the first six months, then every other month for the life of the mattress, to ensure even wear.

  • All foundations, bunkie boards, bed frames, and adjustable bases sold by Avocado have been specifically designed to meet the structural support requirements of this warranty if used correctly and unaltered. Foundations, bunkie boards, bed frames, and adjustable bases purchased from third-party vendors (not purchased from Avocado) must meet minimum structural requirements.

Product

Read Full Warranty:

Green Mattress, Vegan Mattress, Organic Luxury Mattress, Grand Organic Mattress, Organic Crib Mattress, Luxury Organic Crib Mattress

Eco Organic Mattress, Eco Organic Kids Mattress, Eco Organic Crib Mattress

Dog Mattress & Dog Pillows

Mattress Topper Warranties

Important terms and conditions highlights include:

  • Original proof of purchase is required from Avocado or an authorized reseller. Warranties are not transferrable.

  • The mattress topper must be opened within 30 days of receipt.

  • Law tags must remain in place, unaltered.

  • Abuse, mishandling, and neglect will void your warranty, including stains and unsanitary conditions. The warranty does not cover mold, odors, and/or discoloration caused by improper use. Mattress toppers can not be used directly on the floor.

  • Customers must rotate their mattress toppers head-to-toe once a month for the first six months, then every other month for the life of the mattress topper, to ensure even wear.

Read Full Warranty:

Read Full Warranty:

Organic Latex Mattress Topper, Luxury Organic Mattress Topper, Vegan Mattress Topper

Eco Organic Mattress Topper, Alpaca Wool Mattress Topper

Bedding & Pillow Warranties

Important terms and conditions highlights include:

  • Original proof of purchase is required from Avocado or an authorized reseller. Warranties are not transferrable.

  • Normal wear and tear as a result of washing and intended use.

  • Comfort preference.

  • Physical abuse or damage to the product, including but not limited to burns, cuts, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.

Product

Read Full Warranty:

Green Pillow, Molded Latex Pillow, Latex Wedge Pillow, Toddler Pillow, Mini Pillow, Throw Pillow

Sheets, Pillowcases, Mattress Pad Protectors, Pillow Protectors, Duvet Inserts, Covers, Blankets, Quilts

Furniture, Foundations, Bunkie Boards & Adjustable Base Warranties

Important terms and conditions for furniture, foundations, and metal bed frames include:

  • Original proof of purchase is required from Avocado or an authorized reseller. Warranties are not transferrable.

  • Normal wear and tear as a result of intended use.

  • The natural character of reclaimed wood furniture includes smoothed nail holes, natural patina, fine cracks, and other weathering.

  • Physical abuse or damage to the furniture, including but not limited to burns, nicks, cuts, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.

  • Furniture that has been impacted by heat and humidity fluctuations may result in small joint separations or hairline cracks. Protect your furniture by avoiding direct contact with air conditioning or heating vents.

Important terms and conditions for adjustable bed frames include:

  • Original proof of purchase is required. Warranties are not transferrable.

  • Warranty does not apply to repair or replacement by an unauthorized person, mishandling, physical or electrical abuse or misuse, and otherwise operated in any manner inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual.

  • This adjustable base warranty will be void if the weight restriction of 850 total lbs. is exceeded, including persons, mattresses, and bedding materials.

Product

Read Full Warranty:

Furniture

Foundations, Foundations with Legs, Bunkie Boards, Metal Bed Frames

Eco & Eco-Plus Adjustable Bed Frames

Eco-Pro Adjustable Bed Frame

Lifestyle Product Warranties

Important terms and conditions highlights include:

  • Original proof of purchase is required from Avocado or an authorized reseller. Warranties are not transferrable.

  • Abuse, mishandling, and neglect will void your warranty, including stains and unsanitary conditions.

Product

Read Full Warranty:

Yoga / Meditation Pillows & Yoga Mats

Green Mattress, Vegan Mattress, Organic Luxury Mattress, Grand Organic Mattress, Organic Crib Mattress, Luxury Organic Crib Mattress: 25-Year Limited Warranty

Beginning on the date of purchase, your new Avocado Green Mattress, Avocado Vegan Mattress, Avocado Latex Mattress, Avocado Vegan Latex Mattress, Avocado Luxury Plush Mattress, Avocado Luxury Organic Crib Mattress, and Organic Crib Mattress (the “Mattress”) are covered by a 25-year limited warranty (the “Mattress Warranty”). This Mattress Warranty extends to the original purchaser of the Mattress and extends to all mattresses purchased directly from Avocado Mattress, LLC (“Avocado Mattress”) or an authorized reseller. The “original purchaser” for this Mattress Warranty is the first purchaser of the Mattress from Avocado Mattress. This Mattress Warranty is not transferable and applies only to a mattress purchased from Avocado Mattress by the original purchaser. Avocado Mattress warrants the Mattress against defects in material and workmanship set forth below (“Defects”) for 25 years. If your Mattress has a defect covered under this Mattress Warranty, Avocado Mattress’ sole and exclusive liability (and your sole remedy under this Mattress Warranty) will be, at Avocado Mattress’ option, to provide a replacement Mattress, subject to the fulfillment of your responsibilities as set forth herein. If Avocado Mattress chooses to replace the Mattress, the replacement will be of the same model and size as the original Mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued mattress; in this event, a Mattress of like build and design, at Avocado Mattress’ discretion, will be used as a replacement for the defective Mattress.

Your Responsibilities

The Mattress Warranty begins at the time the Mattress is purchased by you when the Mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the Mattress and user(s). All foundations, bunkie boards, bed frames, and adjustable bases sold by Avocado have been specifically designed to meet the structural support requirements of this warranty if used correctly and unaltered.

Foundations, bunkie boards, bed frames, and adjustable bases purchased from third-party vendors (not purchased from Avocado) must meet minimum structural requirements: For the purpose of this Mattress Warranty, these structural requirements are defined as having at least five to six (5-6) leg supports, with at least one (1) being a center support leg for a Queen, King, and California King Mattress, four (4) leg support for Twin and Full Mattresses. Queen, King, and California King slatted style bed frames cannot be greater than five (5) inches between each slat to provide ample structural support for the foundation and user(s). Each slat must be at least two and a half (2.5) inches wide. The structural support system must not flex; it must be unyielding.

In the case of a Mattress that is packaged in a compressed and rolled manner, also referred to as a “bed-in-a-box,” your Mattress Warranty is valid if your product was opened within thirty (30) days of receiving the Mattress to prevent compression for an extended period. A mattress that is left compressed for a prolonged period will have structural damage and/or condensation from being packaged for an extended period. Avocado Mattress makes no medical or health claims regarding its Mattresses. Allergies, discomfort, or other conditions are not covered under this Mattress Warranty. A licensed physician should address any questions or concerns regarding medical or health conditions. Users must rotate their Mattress head-to-toe, once a month for the first six months, then every other month for the life of the Mattress, to ensure even wear. Failure to do so may void the Mattress Warranty. In the event of the issuance of a replacement Mattress, Avocado Mattress may ask you to donate the used Mattress to charity to help repurpose the Mattress for someone in need. In that case, you must provide a written receipt or proof of return, disposal, or donation of the original, defective Mattress from a legitimate organization before any replacement mattress or refunds are issued. This Mattress Warranty is not transferable and applies only to a mattress purchased from Avocado Mattress by the original purchaser.

DEFECTS COVERED UNDER THE MATTRESS WARRANTY:

  • Any VISIBLE indentation equal or greater than one and a half (1.5) inches (three-fourths of an inch (3/4") for Crib mattresses) that are NOT associated with or resulting from a faulty, improper, or unsupportive foundation, box spring, or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. For the Avocado Luxury Plush Pillow-top and Ultra Plush Box-Top Mattress, the VISIBLE indentation must be equal to or greater than two (2) inches. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress. If the purchaser uses an inappropriate foundation, box spring, or base as determined by Avocado Mattress, the Mattress Warranty, without limitation, will be void. Avocado Mattress may require the purchaser to provide proof of the quality of the foundation, box spring, or base used.

  • Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.

  • Any manufacturing defect in the Mattress cover, such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress, NOT caused by normal wear and tear or that affect the performance of the Mattress.

  • Size variations greater than 2 inches in any dimension after 30 days of regular usage. Size variations must be reported to Avocado within your trial period.

This Mattress Warranty Does Not Cover:

  • Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.

  • A normal increase in softness due to normal usage.

  • Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline, and Avocado Mattress does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking.

  • Mold, odors, and/or discoloration. Your Mattress should have proper ventilation and not be placed on a solid surface or in a wet, humid place.

  • Damage from abnormal care including, but not limited to, liquid spills, improper ventilation including, but not limited to, humid climates and/or areas where the Mattress is exposed to excessive water or humidity.

  • Damage associated with an improper bed frame, foundation, box spring, or base as determined by Avocado Mattress.

  • Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one and a half (1.5) inches in the Mattress (2 inches in the Avocado Luxury Plush Pillow-top and Ultra Plush Box-Top Mattresses) as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.

  • In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress inappropriately; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

Years 1-10: Full Coverage, Non-Prorated

During the first ten (10) years of the Mattress Warranty, Avocado Mattress will not charge the purchaser to repair or replace the purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated, which means that Avocado Mattress does not charge a percentage of the repair costs or replacement product based on how long you slept on the mattress before noticing a defect.

Years 11-25: Limited Coverage, Prorated

During years 11-25 of the Mattress Warranty, Avocado Mattress will, at its option, replace the mattress at a prorated charge to the purchaser in addition to transportation and/or shipping charges. The prorated replacement charge will depend on the year the Mattress is replaced. If the Mattress is replaced during the eleventh (11th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price. If the Mattress is replaced after the eleventh (11th) year but before the twenty-first (21st) year, the prorated replacement charge the purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e., 55% of the original purchase price if replaced during year twelve (12); 60% of the original purchase price if replaced during year thirteen (13), etc. If the mattress is replaced in year twenty-one (21) or any point thereafter before the expiration of the Mattress Warranty, the prorated replacement charge will be 95% of the original purchase price. The replacement will be of the same model and size as the original Mattress purchased. In no event will a substitution model be used as a replacement except for a discontinued Mattress. In this event, a Mattress of like build and design, at Avocado Mattress’ discretion, will be used to replace the defective Mattress. Replaced or repaired Mattresses are subject to the same Mattress Warranty as the original. If you obtain a replaced or repaired Mattress, the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If applicable, a replacement mattress ends your sleep trial.

Making a Claim

To make a valid claim under this Mattress Warranty, fill out a warranty claim form supplied when you contact [email protected]. All requirements are listed on the warranty claim form. Requirements include but are not limited to, a narrative describing the defect and how it is affecting the performance of the Mattress, as well as:

  • Valid original proof of purchase demonstrating the date of purchase and that the claimant is the original purchaser and still has the bed.

  • Photographic evidence of the law tag shows that the law tag remains on the bed and has not been altered.

  • Photos of the mattress, base, and defect in accordance with the warranty. All measurements must be measured with tailor tape. Our products have curves, and thus a standard tape measure does not suffice.

Please send all requested documentation to [email protected]. You are responsible for submitting your claim with sufficient supporting documentation for Avocado Mattress to provide a remedy if necessary. Avocado Mattress reserves the right, in Avocado Mattress’ sole discretion, to require photographs, further information, or descriptions or to send a representative or independent Mattress inspector to physically inspect the Mattress before accepting your claim under this Mattress Warranty. Your Mattress Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Warranty. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return.

Disclaimer: Limitations on Liability

To the maximum extent permitted by applicable law, Avocado Mattress and its authorized resellers, distributors, and/or suppliers make no representations, warranties, or conditions, express or implied, beyond those outlined in this warranty and non-puffery claims in Avocado Mattress marketing materials. Each of those parties disclaims any warranties or conditions, express, statutory, and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document. In no event will Avocado Mattress or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Avocado Mattress or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow the limitation or exclusion of certain damages, warranties, or conditions, so some of the above limitations may not apply to you. In no case shall Avocado Mattress’ liability exceed the purchase price paid for the mattress, giving rise to any such liability.

Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Mattress Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Mattress Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising out of or relating to this Mattress Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your claim and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited Mattress Warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]


Eco Organic Mattress, Eco Organic Kids Mattress, Eco Organic Crib Mattress: 10-Year Limited Warranty

Beginning on the date of purchase, your new Avocado Eco Organic Mattress, Eco Organic Kids Mattress, and Eco Organic Crib Mattress (the “Mattress”) are covered by a 10-year limited warranty (the “Mattress Warranty”). This Mattress Warranty extends to the original purchaser of the Mattress and extends to all mattresses purchased directly from Avocado Mattress, LLC (“Avocado Mattress”) or an authorized reseller. The “original purchaser” for the purposes of this Mattress Warranty is the first purchaser of the Mattress from Avocado Mattress or an authorized reseller. This Mattress Warranty is not transferable and applies only to the original purchaser. Avocado Mattress warrants the Mattress against defects in material and workmanship set forth below (“Defects”) for a period of 10 years. If your Mattress has a defect covered under this Mattress Warranty, Avocado Mattress’ sole and exclusive liability (and your sole remedy under this Mattress Warranty) will be, at Avocado Mattress’ option, to provide a replacement Mattress, subject to the fulfillment of your responsibilities as set forth herein. If Avocado Mattress chooses to replace the Mattress, the replacement will be of the same model and size as the original Mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued mattress; in this event, a Mattress of like build and design, at Avocado Mattress’ discretion, will be used as a replacement for the defective Mattress.

Your Responsibilities

The Mattress Warranty begins at the time the Mattress is purchased by you when the Mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the Mattress and user(s). All foundations, bunkie boards, bed frames, and adjustable bases sold by Avocado have been specifically designed to meet the structural support requirements of this warranty if used correctly and unaltered.

Foundations, bunkie boards, bed frames, and adjustable bases purchased from third-party vendors (not purchased from Avocado) must meet minimum structural requirements: For the purpose of this Mattress Warranty, these structural requirements are defined as having at least five to six (5-6) leg supports, with at least one (1) being a center support leg for a Queen, King, and California King Mattress, four (4) leg support for Twin and Full Mattresses. Queen, King, and California King slatted style bed frames cannot be greater than five (5) inches between each slat to provide ample structural support for the foundation and user(s). Each slat must be at least two and a half (2.5) inches wide. The structural support system must not flex; it must be unyielding.

In the case of a Mattress that is packaged in a compressed and rolled manner, also referred to as a “bed-in-a-box,” your Mattress Warranty is valid if your product was opened within thirty (30) days of receiving the Mattress to prevent compression for an extended period. A mattress that is left compressed for a prolonged period will have structural damage and/or condensation from being packaged for an extended period. Avocado Mattress makes no medical or health claims regarding its Mattresses. Allergies, discomfort, or other conditions are not covered under this Mattress Warranty. A licensed physician should address any questions or concerns regarding medical or health conditions. Users must rotate their Mattress head-to-toe, once a month for the first six months, then every other month for the life of the Mattress, to ensure even wear. Failure to do so may void the Mattress Warranty. In the event of the issuance of a replacement Mattress, Avocado Mattress may ask you to donate the used Mattress to charity to help repurpose the Mattress for someone in need. In that case, you must provide a written receipt or proof of return, disposal, or donation of the original, defective Mattress from a legitimate organization before any replacement mattress or refunds are issued. This Mattress Warranty is not transferable and applies only to a mattress purchased from Avocado Mattress by the original purchaser.

Defects Covered Under the Mattress Warranty:

  • Any VISIBLE indentation equal or greater than one and a half (1.5) inches (three-fourths of an inch (3/4") for Eco Organic Crib mattress) that are NOT associated with or resulting from a faulty, improper, or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress. If the purchaser uses an inappropriate foundation, box spring, or base as determined by Avocado Mattress, the Mattress Warranty, without limitation, will be void. Avocado Mattress may require the purchaser to provide proof of the quality of the foundation, box spring, or base used.

  • Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.

  • Any manufacturing defect in the Mattress cover, such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress, NOT caused by normal wear and tear or that affect the performance of the Mattress.

  • Size variations greater than 2 inches in any dimension after 30 days of regular usage.

This Mattress Warranty Does Not Cover:

  • Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.

  • A normal increase in softness due to normal usage.

  • Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline, and Avocado Mattress does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking.

  • Mold, odors, and/or discoloration caused by abnormal care including, but not limited to, liquid spills, improper ventilation including, but not limited to, humid climates and/or areas where the Mattress is exposed to excessive water or humidity.

  • Damage associated with an improper bed frame, foundation, box spring, or base as determined by Avocado Mattress.

  • Imperfections that do not prevent a reasonable person's ordinary use and enjoyment of the Mattress are not considered defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one and a half (1.5) inches in the Mattress (2 inches in the Avocado Luxury Plush Mattress) as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.

  • In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress inappropriately; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

Years 1 - 5: Full Coverage, Not Prorated

During the first five (5) years of the Mattress Warranty, Avocado Mattress will not charge the purchaser to repair or replace the purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated, which means that Avocado Mattress does not charge a percentage of the repair costs or replacement product based on how long you slept on the mattress before noticing a defect.

Years 5 - 10: Limited Coverage, Prorated

During years 5-10 of the Mattress Warranty, Avocado Mattress will, at its option, replace the mattress at a prorated charge to the purchaser in addition to transportation and/or shipping charges. The prorated replacement charge will be dependent on the year that the Mattress is replaced. If the Mattress is replaced during the sixth (6th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price. If the Mattress is replaced after the sixth (6th) year, but before the ninth (9th) year, the prorated replacement charge the purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e., 55% of the original purchase price if replaced during year seven (7); 60% of the original purchase price if replaced during year eight (8), etc. If the mattress is replaced in year nine (9) or any point thereafter before the expiration of the Mattress Warranty, the prorated replacement charge will be 95% of the original purchase price. The replacement will be of the same model and size as the original Mattress purchased. In no event will a substitution model be used as a replacement except for a discontinued Mattress. In this event, a Mattress of like build and design, at Avocado Mattress’ discretion, will be used to replace the defective Mattress. Replaced or repaired Mattresses are subject to the same Mattress Warranty as the original. If you obtain a replaced or repaired Mattress, the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If applicable, a replacement mattress ends your sleep trial.

Making a Claim

To make a valid claim under this Mattress Warranty, you must: Fill out a warranty claim form supplied when you contact [email protected]. All requirements are listed on the warranty claim form. Requirements include but are not limited to, a narrative describing the defect and how it is affecting the performance of the Mattress, as well as:

  • Valid original proof of purchase demonstrating the date of purchase and that the claimant is the original purchaser and still has the bed.

  • Photographic evidence of the law tag shows that the law tag remains on the bed and has not been altered.

  • Photos of the mattress, base, and defect in accordance with the warranty. All measurements must be measured with tailor tape. Our products have curves; thus, a standard tape measure does not suffice.

Please send all requested documentation to [email protected]. You are responsible for submitting your claim with sufficient supporting documentation for Avocado Mattress to provide a remedy if necessary. Avocado Mattress reserves the right, in Avocado Mattress’ sole discretion, to require photographs, further information, or descriptions or to send a representative or independent Mattress inspector to physically inspect the Mattress before accepting your claim under this Mattress Warranty. Your Mattress Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Warranty. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return.

Disclaimer: Limitations on Liability

To the maximum extent permitted by applicable law, Avocado Mattress and its authorized resellers, distributors, and/or suppliers make no representations, warranties, or conditions, express or implied, beyond those outlined in this warranty and non-puffery claims in Avocado Mattress marketing materials. Each of those parties disclaims any and all warranties or conditions, express, statutory, and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document. In no event will Avocado Mattress or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Avocado Mattress or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow certain damages, warranties, or conditions to be limited or excluded, so some of the above limitations may not apply to you. In no case shall Avocado Mattress’ liability exceed the purchase price paid for the mattress, giving rise to any such liability.

Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Mattress Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Mattress Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising out of or relating to this Mattress Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your claim. You may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]


Dog Mattress & Dog Pillows: 3-Year Limited Warranty

Beginning on the date of purchase, your new Avocado Dog Bed Mattress and Dog Pillow(the “Dog Mattress”) is covered by a three-year limited warranty (the “Dog Mattress Warranty”). This Dog Mattress Warranty extends to the original purchaser of the Dog Mattress, and all Dog Mattresses purchased directly from Avocado Mattress, LLC (“Avocado Mattress”). The “original purchaser” for this Dog Mattress Warranty is the first purchaser of the Dog Mattress from Avocado Mattress or an authorized reseller. This Dog Mattress Warranty is not transferable and applies only to Dog Mattresses purchased from Avocado Mattress or an authorized reseller by the original purchaser. Avocado Mattress warrants the Dog Mattress against defects in material and workmanship for one year from the time your Dog Mattress is purchased by you when the Dog Mattress is used normally for its intended purposes.


Your Responsibilities

In the event of a defect, Avocado Mattress’ sole and exclusive liability and your sole remedy under this Dog Mattress Warranty will be, at Avocado Mattress’ option, to provide a replacement, subject to your fulfillment of the requirements set forth below. To benefit from this Dog Mattress Warranty, you must return your Dog Mattress to Avocado Mattress or the product manufacturer and provide Avocado Mattress with proof of the original date of purchase and proof that the Dog Mattress was returned. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Not Covered Under Warranty

  • Normal wear and tear as a result of washing and intended use.

  • Comfort preference.

  • Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.

Making a Claim

To file a claim under this warranty, please submit a request to [email protected]. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Dog Mattress. It will be provided to you once Avocado Mattress has reviewed your submissions and determined that there is a defect covered by this Dog Mattress Warranty. In case of a defect, Avocado Mattress will ship a replacement to you upon proof that you returned the defective Dog Mattress. Replaced Dog Mattresses are subject to the same Dog Mattress Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Dog Mattress Warranty term of the replaced Dog Mattress begins from the date of purchase of the original. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Disclaimer: Limitations on Liability

To the extent permissible by applicable law, the Dog Mattress is provided “as is,” and this Dog Mattress Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by applicable law and except as set forth in this Dog Mattress Warranty, in no event will Avocado Mattress or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the Dog Mattress or its use by you or any third party, whether under the theory of contract, tort (including negligence), indemnity, product liability, or otherwise. This limitation will apply even if Avocado Mattress has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Avocado Mattress’ total liability will not exceed the purchase price paid for the bedding, giving rise to such liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Dog Mattress Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Dog Mattress Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising from or relating to the Dog Mattress Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your claim. You may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]


Organic Latex Mattress Topper, Luxury Organic Mattress Topper, Vegan Mattress Topper: 10-Year Limited Warranty

If you purchased your Mattress Topper in the same order as your mattress, the warranty is extended to a 25-year limited warranty, effective Tuesday, March 24, 2020. Beginning on the date of purchase, your new Avocado Luxury Organic Mattress Topper, Organic Latex Mattress Topper, and Vegan Mattress Topper (the “Mattress Topper”) are covered by a 10-year limited warranty (the “Mattress Topper Warranty”). This Mattress Topper Warranty extends to the original purchaser of the Mattress Topper and extends to all Mattress Toppers purchased directly from Avocado Mattress, LLC (“Avocado Mattress”). The “original purchaser” for the purposes of this Mattress Topper Warranty is the first purchaser of the Mattress Topper from Avocado Mattress or an authorized reseller. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Avocado Mattress or an authorized reseller by the original purchaser. Avocado Mattress warrants the Mattress Topper against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress Topper is purchased by you when the Mattress Topper is used normally for its intended purposes on top of an existing mattress. If your Mattress Topper has a defect covered under this Mattress Topper Warranty, Avocado Mattress’ sole and exclusive liability (and your sole remedy under this Mattress Topper Warranty) will be, at Avocado Mattress’ option, to provide a replacement Mattress Topper, subject to the fulfillment of your obligations as set forth herein. If Avocado Mattress chooses to replace the Mattress Topper, the replacement will be of the same model and size as the original Mattress Topper purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Topper; in this event, a Mattress Topper of like build and design, at Avocado Mattress’ discretion, will be used as a replacement for the defective Mattress Topper.

Your Responsibilities

In the case of a Mattress Topper that is packaged in a compressed and rolled manner, your Mattress Topper Warranty is valid if your product was opened within thirty (30) days of receiving the Mattress Topper to prevent compression for an extended period. A Mattress Topper that is compressed for a prolonged period may have structural damage and/or condensation from being packaged for an extended period. Avocado Mattress makes no medical or health claims regarding its Mattress Toppers. Allergies, discomfort, or other conditions are not covered under this Mattress Topper Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician. Users must rotate their Mattress Topper head-to-toe once a month for the first six months, then every other month for the life of their mattress, to ensure even wear. In the event of the issuance of a replacement Mattress Topper, Avocado Mattress may ask you to donate the used Mattress Topper to charity to help repurpose the Mattress Topper to someone in need. In that case, you must provide a written receipt or proof of return, disposal, or donation of the original, defective mattress from a legitimate organization before any replacement mattress or refunds are issued. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Avocado Mattress by the original purchaser.

Defects Covered:

  • Any VISIBLE indentation equal or greater than one (1) inch that is NOT associated with or resulting from faulty or improper usage. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress Topper.

  • Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.

  • Any manufacturing defect in the Mattress Topper cover, such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress Topper, not caused by normal wear and tear or that affect the performance of the Mattress Topper.

This Mattress Topper Warranty Does Not Cover:

  • Using the Mattress Topper on any other surface other than an existing mattress.

  • Normal wear and tear or any condition resulting from misuse or abuse of the Mattress Topper or failure to keep the Mattress Topper clean and free of stains and potentially unsanitary conditions.

  • A normal increase in softness due to normal usage.

  • Comfort preference. Any comfort level description of any mattress is solely provided as a guideline, and Avocado Mattress does not guarantee the firmness or softness quality of any Mattress Topper, nor does it warrant that a particular comfort preference will be to your liking.

  • Physical abuse or damage to the structure and/or materials, including, but not limited to, burns, cuts, tears, and/or liquid damage.

  • Mold, odors, and/or discoloration caused by abnormal care, including, but not limited to, liquid spills, improper ventilation, including, but not limited to, humid climates and/or areas where the Mattress Topper is exposed to excessive water or humidity.

  • Imperfections that do not prevent ordinary use and enjoyment of the Mattress Topper by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Topper Warranty. More specifically, this Mattress Topper Warranty excludes (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the Mattress Topper as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.

  • In addition, this Mattress Topper Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Mattress Topper Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Mattress Topper on an improper bed frame; (d) physically abusing the Mattress Topper; (e) attempting to clean the Mattress Topper in an inappropriate manner; and (f) improper storage of the Mattress Topper (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

Years 1 - 5: Full Coverage, Non-Prorated

During the first five (5) years of the Mattress Topper Warranty, Avocado Mattress will not charge the purchaser to repair or replace the purchaser’s Mattress Topper if it qualifies under the Mattress Topper Warranty. This period is non-prorated, which means that Avocado Mattress does not charge a percentage of the repair costs or replacement product based on how long you slept on the Mattress Topper before noticing a defect.

Years 6 - 10: Limited Coverage, Prorated

During years 6-10 of this Mattress Topper Warranty, Avocado Mattress will, at its option, replace the Mattress Topper at a prorated charge to the purchaser plus transportation and/or shipping charges. The prorated replacement charge will be dependent on the year that the Mattress Topper is replaced. If the Mattress Topper is replaced during the sixth (6th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price. If the Mattress Topper is replaced after the seventh (7th) year, the prorated replacement charge the purchaser pays will increase by ten (10) percent for each subsequent year of the prorated period. If the Mattress Topper is replaced in year ten (10) or any point thereafter before the expiration of the Mattress Topper Warranty, the prorated replacement charge will be 90% of the original purchase price. The replacement will be the same model and size as the original Mattress Topper purchased. A substitution model will never be used as a replacement except for a discontinued Mattress Topper. In this event, a Mattress Topper of like build and design, at Avocado Mattress’ discretion, will be used as a replacement for the defective Mattress Topper. Replaced or repaired Mattress Toppers are subject to the same Mattress Topper Warranty as the original. If you obtain a replaced or repaired Mattress Topper, the warranty term of the replaced or repaired Mattress Topper begins from the date of purchase of the original Mattress Topper. If applicable, a replacement mattress topper ends your sleep trial.

Making a Claim

To make a valid claim under this Mattress Topper Warranty, you must: Fill out a warranty ticket supplied when you contact [email protected]. This should include a brief narrative describing the defect and how it is affecting the performance of the Mattress Topper. You must also provide the following:

  • Valid original proof of purchase demonstrating the date of purchase and that the claimant is the original purchaser and still has the Mattress Topper.

  • Photographic evidence of the law tag shows that the law tag remains on the bed and has not been altered.

  • Photos of the defect if you believe it would help Avocado Mattress understand the nature of the defect or if Avocado Mattress requests them. All measurements must be measured with tailor tape. Our products have curves, and thus, a standard tape measure does not suffice.

Please send all requested documentation to [email protected]. You are responsible for submitting your claim with sufficient supporting documentation for Avocado Mattress to provide a remedy if necessary. Avocado Mattress reserves the right, in Avocado Mattress’ sole discretion, to require photographs, further information, or descriptions or to send a representative or independent mattress inspector to physically inspect the Mattress Topper prior to accepting your claim under this Mattress Topper Warranty. Your Mattress Topper Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Topper Warranty. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Disclaimer: Limitations on Liability

To the maximum extent permitted by applicable law, Avocado Mattress and its authorized resellers, distributors, and/or suppliers make no representations, warranties, or conditions, express or implied, beyond those outlined in this warranty and non-puffery claims in Avocado Mattress marketing materials. Each of those parties disclaims any and all warranties or conditions, express, statutory, and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document. In no event will Avocado Mattress or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Avocado Mattress or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow certain damages, warranties, or conditions to be limited or excluded, so some of the above limitations may not apply to you. In no case shall Avocado Mattress’ liability exceed the purchase price paid for the Mattress Topper, giving rise to any such liability.

Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Mattress Topper Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Mattress Topper Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising from or relating to the Mattress Topper Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your claim. You may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]


Eco Organic Mattress Topper, Alpaca Wool Mattress Topper: 1-Year Limited Warranty

Beginning on the date of purchase, your new Avocado Eco Organic Mattress Topper or Avocado Alpaca Wool Mattress Topper (the “Mattress Topper”) is covered by a 1-year limited warranty (the “Mattress Topper Warranty”). This Mattress Topper Warranty extends to the original purchaser of the Mattress Topper and extends to all Mattress Toppers purchased directly from Avocado Mattress, LLC (“Avocado Mattress”). The “original purchaser” for the purposes of this Mattress Topper Warranty is the first purchaser of the Mattress Topper from Avocado Mattress or an authorized reseller. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Avocado Mattress or an authorized reseller by the original purchaser. Avocado Mattress warrants the Mattress Topper against the defects in material and workmanship set forth below (“Defects”) for a period of 1 year from the time your Mattress Topper is purchased by you when the Mattress Topper is used normally for its intended purposes on top of an existing mattress. If your Mattress Topper has a defect covered under this Mattress Topper Warranty, Avocado Mattress’ sole and exclusive liability (and your sole remedy under this Mattress Topper Warranty) will be, at Avocado Mattress’ option, to provide a replacement Mattress Topper, subject to the fulfillment of your obligations as set forth herein. If Avocado Mattress chooses to replace the Mattress Topper, the replacement will be of the same model and size as the original Mattress Topper purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Topper; in this event, a Mattress Topper of like build and design, at Avocado Mattress’ discretion, will be used as a replacement for the defective Mattress Topper.

Your Responsibilities

In the case of a Mattress Topper that is packaged in a compressed and rolled manner, your Mattress Topper Warranty is valid if your product was opened within thirty (30) days of receiving the Mattress Topper to prevent compression for an extended period of time. A Mattress Topper that is compressed for a prolonged period may have structural damage and/or condensation from being packaged for an extended period of time. Avocado Mattress makes no medical or health claims regarding its Mattress Toppers. Allergies, discomfort, or other conditions are not covered under this Mattress Topper Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician. Users must rotate their Mattress Topper head-to-toe once a month for the first six months, then every other month for the life of their mattress topper, to ensure even wear. In the event of the issuance of a replacement Mattress Topper, Avocado Mattress may ask you to donate the used Mattress Topper to charity to help repurpose the Mattress Topper to someone in need. In that case, you must provide a written receipt or proof of return, disposal, or donation of the original, defective mattress from a legitimate organization before any replacement mattress or refunds are issued. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Avocado Mattress by the original purchaser.

Defects Covered Under the Warranty:

  • Any VISIBLE indentation equal or greater than one (1) inch that is NOT associated with or resulting from faulty or improper usage. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress Topper.

  • Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.

  • Any manufacturing defect in the Mattress Topper cover, such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress Topper, not caused by normal wear and tear or that affect the performance of the Mattress Topper.

This Warranty Does Not Cover:

  • Using the Mattress Topper on any surface other than an existing mattress.

  • Normal wear and tear or any condition resulting from misuse or abuse of the Mattress Topper or failure to keep the Mattress Topper clean and free of stains and potentially unsanitary conditions.

  • A normal increase in softness due to normal usage.

  • Comfort preference. Any comfort level description of any mattress is solely provided as a guideline, and Avocado Mattress does not guarantee the firmness or softness quality of any Mattress Topper, nor does it warrant that a particular comfort preference will be to your liking.

  • Physical abuse or damage to the structure and/or materials, including, but not limited to, burns, cuts, tears, and/or liquid damage.

  • Mold, odors, and/or discoloration caused by abnormal care, including, but not limited to, liquid spills, improper ventilation, including, but not limited to, humid climates and/or areas where the Mattress Topper is exposed to excessive water or humidity.

  • Imperfections that do not prevent ordinary use and enjoyment of the Mattress Topper by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Topper Warranty. More specifically, this Mattress Topper Warranty excludes (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the Mattress Topper as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.

  • In addition, this Mattress Topper Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Mattress Topper Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Mattress Topper on an improper bed frame; (d) physically abusing the Mattress Topper; (e) attempting to clean the Mattress Topper in an inappropriate manner; and (f) improper storage of the Mattress Topper (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

Making a Claim

To make a valid claim under this Mattress Topper Warranty, you must: Fill out a warranty ticket supplied when you contact [email protected]. This should include a brief narrative describing the defect and how it affects the performance of the Mattress Topper. You must also provide:

  • Valid original proof of purchase demonstrating the date of purchase and that the claimant is the original purchaser and still has the Mattress Topper.

  • Photographic evidence of the law tag shows that the law tag remains on the bed and has not been altered.

  • Photos of the defect if you believe it would help Avocado Mattress understand the nature of the defect or if Avocado Mattress requests them. All measurements must be measured with tailor tape. Our products have curves; thus, a standard tape measure does not suffice.

Please send all requested documentation to [email protected]. You are responsible for submitting your claim with sufficient supporting documentation for Avocado Mattress to provide a remedy if necessary. Avocado Mattress reserves the right, in Avocado Mattress’ sole discretion, to require photographs, further information, or descriptions or to send a representative or independent mattress inspector to physically inspect the Mattress Topper before accepting your claim under this Mattress Topper Warranty. Your Mattress Topper Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Topper Warranty. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Disclaimer: Limitations on Liability

To the maximum extent permitted by applicable law, Avocado Mattress and its authorized resellers, distributors, and/or suppliers make no representations, warranties, or conditions, express or implied, beyond those outlined in this warranty and non-puffery claims in Avocado Mattress marketing materials. Each of those parties disclaims any and all warranties or conditions, express, statutory, and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document. In no event will Avocado Mattress or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Avocado Mattress or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow the limitation or exclusion of certain damages, warranties, or conditions, so some of the above limitations may not apply to you. In no case shall Avocado Mattress’ liability exceed the purchase price paid for the Mattress Topper, giving rise to any such liability.

Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Mattress Topper Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Mattress Topper Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising from or relating to the Mattress Topper Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your claim and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]


Green Pillow, Molded Latex Pillow, Latex Wedge Pillow, Toddler Pillow, Mini Pillow, Throw Pillow: 1-Year Limited Warranty

Beginning on the date of purchase, your new Avocado Green Pillow, Avocado Molded Latex Pillow, Organic Latex Wedge Pillow, Toddler & Mini Pillows (the “Pillow”) is covered by a one-year limited warranty (the “Pillow Warranty”). This Pillow Warranty extends to the original purchaser of the Avocado Green Pillow, Avocado Molded Latex Pillow, Avocado, Latex Wedge, Toddler & Mini Pillow (“Pillow”), and extends to all Pillows purchased directly from Avocado Mattress, LLC (“Avocado Mattress”). The “original purchaser” for the purposes of this Pillow Warranty is the first purchaser of the Pillow from Avocado Mattress. This Pillow Warranty is not transferable and applies only to Pillows purchased from Avocado Mattress or an authorized reseller by the original purchaser. Avocado Mattress warrants the Pillow against the defects in material and workmanship for one year from when your Pillow is purchased by you when it is normally used for its intended purposes.

Your Responsibilities

In the event of a defect, Avocado Mattress’ sole and exclusive liability and your sole remedy under this Pillow Warranty will be, at Avocado Mattress’ option, to provide a replacement, subject to your fulfillment of the requirements set forth below. To get the benefit of this Pillow Warranty, you must return your Pillow to Avocado Mattress or the product manufacturer and provide Avocado Mattress with proof of the original date of purchase as well as proof that the Pillow was, in fact, returned. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Not Covered Under Warranty

  • Normal wear and tear as a result of washing and intended use.

  • Comfort preference.

  • Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.

  • Measurements are made with a standard tape measure; our pillows have curves and must be measured with tailor tape.

Making a Claim

To file a claim under this warranty, please submit a request to [email protected]. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Pillow and will be provided to you once Avocado Mattress has reviewed your submissions and determined that there is, in fact, a defect covered by this Pillow Warranty. In the event of a defect, Avocado Mattress will ship a replacement to you upon proof that you returned the defective Pillow. Replaced Pillows are subject to the same Pillow Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Pillow Warranty term of the replaced Pillow begins from the date of purchase. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Disclaimer: Limitations on Liability

To the extent permissible by applicable law, the Pillow is provided “as is” and this Pillow Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by applicable law and except as outlined in this Pillow Warranty, in no event will Avocado Mattress or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the Bedding or its use by you or any third party, whether under the theory of contract, tort (including negligence), indemnity, product liability, or otherwise. This limitation will apply even if Avocado Mattress has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Avocado Mattress’ total liability will not exceed the purchase price paid for the pillow giving rise to such liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Pillow Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Pillow Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising out of or relating to the Pillow Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]


Sheets, Pillowcases, Mattress Pad Protectors, Pillow Protectors, Duvet Inserts, Covers, Blankets, Quilts: 1-Year Limited Warranty

Beginning on the date of purchase, your new Avocado Organic Suvin Cotton Sheets, Organic Cotton Sheets, Linen Sheets, Hemp Sheets, Pillowcases, Duvet Inserts/Comforters, Duvet Covers, Organic Cotton Mattress Pad Protectors, Organic Waterproof Mattress Protectors, Pillow Protectors, and Quilt/Blanket (the “Bedding”) is covered by a one-year limited warranty (the “Bedding Warranty”). This Bedding Warranty extends to the original purchaser and extends to all Bedding purchased directly from Avocado Mattress, LLC (“Avocado Mattress”) or an authorized reseller. The “original purchaser” for the purposes of this Bedding Warranty is the first purchaser of the Bedding from Avocado Mattress or an authorized reseller. This Bedding Warranty is not transferable and applies only to Bedding purchased from Avocado Mattress by the original purchaser. Avocado Mattress warrants the Bedding against the defects in material and workmanship for a period of one year from the time your Bedding is purchased by you when the Bedding is used normally for its intended purposes.

Your Responsibilities

In the event of a defect, Avocado Mattress’ sole and exclusive liability and your sole remedy under this Bedding Warranty will be, at Avocado Mattress’ option, to provide a replacement, subject to your fulfillment of the requirements set forth below. To get the benefit of this Bedding Warranty, you must return your Bedding to Avocado Mattress or the product manufacturer and provide Avocado Mattress with proof of the original date of purchase as well as proof that the Bedding was, in fact, returned. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Warranty Does Not Cover:

  • Normal wear and tear as a result of washing and intended use.

  • Comfort preference.

  • Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.

Making a Claim

To file a claim under this warranty, please submit a request to [email protected]. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Bedding and will be provided to you once Avocado Mattress has reviewed your submissions and determined that there is, in fact, a defect covered by this Bedding Warranty. In the event of a defect, Avocado Mattress will ship a replacement to you upon proof that you returned the defective Bedding. Replaced Bedding is subject to the same Bedding Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Bedding Warranty term of the replaced Bedding begins from the date of purchase of the original. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Disclaimer: Limitations on Liability

To the extent permissible by applicable law, the Bedding is provided “as is,” and this Bedding Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by applicable law and except as outlined in this Bedding Warranty, in no event will Avocado Mattress or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the Bedding or its use by you or any third party, whether under the theory of contract, tort (including negligence), indemnity, product liability, or otherwise. This limitation will apply even if Avocado Mattress has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Avocado Mattress’ total liability will not exceed the purchase price paid for the bedding giving rise to such liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.


Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Bedding Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Bedding Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising from or relating to the Bedding Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]


Furniture: 10-Year Limited Warranty

Beginning on the date of purchase, your new bed frame, nightstand, dresser, and/or desk from our Avocado Natural Wood Collection, Mid-Century Modern Collection, Malibu Collection, City Collection, Kids Collection, or our Dog Bed Frame (the “Furniture”) is covered by a 10-year limited warranty (the “Furniture Warranty”). This Furniture Warranty extends to the original purchaser of the Avocado Furniture and extends to all Furniture purchased directly from Avocado Mattress, LLC (“Avocado Mattress”) or authorized reseller. The “original purchaser” for the purposes of this Furniture Warranty is the first purchaser of the Furniture from Avocado Mattress or an authorized reseller. This Furniture Warranty is not transferable and applies only to Furniture purchased from Avocado Mattress or an authorized reseller by the original purchaser. Avocado Mattress warrants the Furniture against the defects in material and workmanship for a period of 10 years from the time your Furniture is purchased by you when the Furniture is used normally for its intended purposes.

Your Responsibilities

In the event of a defect, Avocado Mattress’ sole and exclusive liability and your sole remedy under this Furniture Warranty will be, at Avocado Mattress’ option, to provide a replacement, subject to your fulfillment of the requirements set forth below. To receive the benefit of this Furniture Warranty, you must supply Avocado Mattress with proof of the original date of purchase.

Warranty Does Not Cover

  • Normal wear and tear as a result of intended use.

  • Comfort preference.

  • The natural character of vintage wood includes smoothed nail holes, natural patina, fine cracks, and other weathering.

  • Physical abuse or damage to the Furniture, including but not limited to: burns, nicks, cuts, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.

  • Furniture that has been impacted by heat and humidity fluctuations may result in small joint separations or hairline cracks. Protect your furniture by avoiding direct contact with air conditioning or heating vents.

Making a Claim

To file a claim under this warranty, please submit a request to [email protected]. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Furniture and will be provided to you once Avocado Mattress has reviewed your submission and determines that there is, in fact, a defect covered by this Furniture Warranty. In the event of a defect, Avocado Mattress will ship a replacement to you upon proof that the product is defective. Replaced Furniture is subject to the same Furniture Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Furniture Warranty term of the replaced Furniture begins from the date of purchase of the original. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return.

Disclaimer: Limitations on Liability

To the extent permissible by applicable law, the Furniture is provided “as is,” and this Furniture Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by applicable law and except as set forth in this Furniture Warranty, in no event will Avocado Mattress or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the Furniture or its use by you or any third party, whether under the theory of contract, tort (including negligence), indemnity, product liability, or otherwise. This limitation will apply even if Avocado Mattress has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Avocado Mattress’ total liability will not exceed the purchase price paid for the Furniture giving rise to such liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Furniture Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Furniture Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising out of or relating to the Furniture Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]


Foundations, Foundations with Legs, Bunkie Boards, Metal Bed Frames: 10-Year Limited Warranty

Beginning on the date of purchase, your new Avocado Foundation (the “Foundation”), Foundation with Legs, Bunkie Board, or Metal Bed Frame are covered by a 10-year limited warranty (the “Foundation and Metal Bed Frame Warranty”). This Avocado Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame Warranty extends to the original purchaser from Avocado Mattress, LLC (“Avocado Mattress”) or an authorized reseller. The “original purchaser” for the purposes of this Avocado Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame Warranty is the first purchaser of the Foundation from Avocado Mattress or an authorized reseller. This Warranty is not transferable and applies only to a Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame purchased from Avocado Mattress or authorized resellers by the original purchaser. Avocado Mattress warrants the Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame against the defects in material and workmanship for a period of 10 years from the time your Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame is purchased by you and is used normally for its intended purposes.

Your Responsibilities

In the event of a defect, Avocado Mattress’ sole and exclusive liability and your sole remedy under this Avocado Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame Warranty will be, at Avocado Mattress’ option, to provide a replacement, subject to your fulfillment of the requirements set forth below. To benefit from this Warranty, you must supply Avocado Mattress with proof of the original date of purchase.

Foundation Warranty Does Not Cover

  • Normal wear and tear as a result of intended use.

  • Comfort preference.

  • The natural character of reclaimed wood includes smoothed nail holes, natural patina, fine cracks, and other weathering.

  • Physical abuse or damage to the Foundation, Foundation with Legs, or Bunkie Board, including but not limited to burns, nicks, cuts, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.

Metal Bed Frame Warranty Does Not Cover

  • Comfort preference.

  • The natural character of the frame includes any weathering.

  • Physical abuse or damage to the Metal Frame, including but not limited to burns, nicks, scratches, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.

Making a Claim

To file a claim under this warranty, please submit a request to [email protected]. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame will be provided to you once Avocado Mattress has reviewed your submission and determines that there is, in fact, a defect covered by this Foundation Warranty. In the event of a defect, Avocado Mattress will ship a replacement to you upon proof that the product is defective. Replaced Foundations are subject to the same Foundation Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame Warranty term of the replaced Foundation and/or Metal Bed Frame begins from the date of purchase of the original. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return.

Disclaimer: Limitations on Liability

To the extent permissible by applicable law, the Avocado Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Framee is provided “as is,” and this Foundation & Metal Bed Frame Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by applicable law and except as set forth in this Avocado Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame Warranty, in no event will Avocado Mattress or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the Foundation or its use by you or any third party, whether under the theory of contract, tort (including negligence), indemnity, product liability, or otherwise. This limitation will apply even if Avocado Mattress has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Avocado Mattress’ total liability will not exceed the purchase price paid for the Foundation, giving rise to such liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Foundation, Foundation with Legs, Bunkie Board, or Metal Bed Frame Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising from or relating to the Foundation Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]


Eco & Eco-Plus Adjustable Bed Frames: 20-Year Limited Manufacturer's Warranty Directly from Nisco®

Our Avocado Eco Adjustable Bed Frame and Eco Plus Adjustable Bed Frame are warrantied by the manufacturer, Nisco®. Below are the terms of their warranty, included in the user manual.

In the warranty: “Adjustable base” means the adjustable bed foundation sold by Nisco to an authorized dealer. The “adjustable base” does not include the mattress. “Purchaser” and “You” both mean the consumer who is the original purchaser of this adjustable base produced by Nisco. This warranty is not transferrable. “Warranty Commencement Date” means the date You purchased a new and unused Nisco adjustable base. Nisco warrants this adjustable base to You on the terms and over the reducing periods of time set out below. All warranty claims require notice from You to be given to Nisco in the manner set out below and to be received by Nisco inside the applicable warranty time period.

1st & 2nd Year Full Warranty

For the 1st and 2nd years from the Warranty Commencement Date, your adjustable base is warranted against non-excluded defects in Nisco’s workmanship or materials. During the 1st and 2nd years from the Warranty Commencement Date, Nisco will repair or replace (at no cost to You) any defective adjustable base part, and Nisco will pay all authorized labor associated with the repair or replacement of any parts found to be defective. When an adjustable base needs to be replaced, Nisco does not cover or pay for any part of transportation costs.

3rd Through 15th Year Limited Warranty

During the 3rd through the end of the 15th year from the Warranty Commencement Date, Nisco will cover a 50% pro-rated portion of any electronic part not excluded by this warranty. You are responsible for paying all service-related costs of receiving and installing the new part. Electronics covered include motor, control box, power supply, remote control, control box, massage motor, LED light, and USB charging port. Nisco will pay for and cover the cost of shipping parts to the lower 48 states only. The customer will be responsible for paying 50% of the parts cost that the pro-rated warranty does not cover. For example, if you make a claim for an eligible motor and the part costs $129, you would be responsible for paying $64.50.

3rd Year to 20th Year Limited Warranty

Starting in the 3rd year from the Warranty Commencement Date and through to the end of the 20th year from the Warranty Commencement Date, Nisco will replace any steel base parts found to be defective and not excluded by this warranty. This warranty only covers the steel mechanism frame. Nisco will provide at no cost to You the metal parts for the defective frame. You are responsible for paying all service and transportation costs for receiving and installing the new part. In the case of a defective steel base, if shipping costs and labor costs are excessive, the customer may choose a 50% pro-rated warranty and receive a new same or comparable model for 50% of the customer's purchase price. The customer is responsible for all and any shipping costs associated with this warranty.

For customer service under this warranty, please call Nisco at 855-430-8943. Customers may start a claim via phone. Customer service representatives will return calls Monday through Friday, 9 AM – 5 PM PST. Customers should be prepared to provide proof of purchase, delivery date, and serial number.

Additional Terms and Exclusions

This warranty does not apply; (a) to any damage caused by You; (b) if there has been any repair or replacement of adjustable base parts by an unauthorized person; (c) if the adjustable base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any manner inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual and this warranty; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied by dealers (contact the dealer for warranty information on these items); (e) if there has been any modification of the adjustable base without prior written consent by Nisco; or (f) to costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating You about the adjustable base or finding a satisfactory power connection.

This warranty will be void if either the recommended weight restriction is not followed, which is 850 total lbs. including persons, mattresses, and bedding materials, for non-manufactured defects, or if any modifications are made to the adjustable base.
This warranty will only apply to the original purchaser and will be void to a subsequent owner.

Any repairs to or replacement to Your adjustable base or its components under the terms of this limited warranty does not extend the applicable warranty from the Warranty Commencement Date. This time limitation may not apply in some jurisdictions, including the Province of Quebec. The decision to repair or to replace defective parts under this warranty shall be made, or cause to be made, by Nisco at its option and in its sole discretion.

There shall be no liability on the part of Nisco for any special, indirect, incidental, or consequential damages or for any other damage, claim, or loss not expressly covered by the terms of this warranty.

This limited warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping, or any other costs or expenses. Nisco and its service technicians will not be responsible for moving furniture or any other items not attached to the adjustable base to perform service on the adjustable base.
It is the sole responsibility of You to provide adequate space and accessibility to the adjustable base. In the event that the technician is unable to perform service due to lack of accessibility, the service call will be billed to You, and the service will have to be rescheduled.

Nisco makes no other warranty whatsoever, express or implied, and all implied warranties of merchantability and fitness for a particular purpose are disclaimed by Nisco and excluded from this agreement.

Some American States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You. This warranty gives You specific legal rights, and You may also have other rights, which may vary from jurisdiction to jurisdiction. This warranty is valid in all 50 American States and the District of Columbia.


Eco-Pro Adjustable Bed Frame: 20-Year Limited Manufacturer's Warranty Directly from Customatic®

Our Avocado Eco Pro Adjustable Bed Frame is warrantied by the manufacturer, Customatic®. Below are the terms of their warranty, included in the user manual. (See bottom of the page for Eco Adjustable Bed Frame warranty terms.)

LIMITED WARRANTY:

Subject to the terms and conditions set forth herein, the manufacturer of this product, PPJ, LLC ("Customatic®"), warrants to the original retail purchaser for the time periods stated herein that the adjustable bed system purchased from an authorized reseller of genuine Customatic products is merchantable and free of defects and materials and is fit for the purpose of residential, non-hospital bedding. Floor samples are not warranted and are purchased AS IS. This warranty applies only to genuine Customatic products and, without limiting the foregoing, does not apply to power cords or other accessories supplied by the seller or other parties. 1-Year Period for All Labor: The above warranty will apply for one year for labor on the bed frame, all components, and parts, including, without limitation, electronics, electrical components, drive motors, WiFi module, power supply and power cords, and massage motors. 2-Year Period for All Components: The above warranty will apply for two years for the bed frame, all components and parts, including, without limitation, electronics, electrical components, drive motors, WiFi module, power supply and power cords, and massage motors. 20-Year Period for Bed Frame: The above warranty will apply for 25 years prorated to the bed frame, defined as follows: the metal structure of the adjustable bed system only, and specifically does not include its cover, side rails, decking or legs, or other attachments thereto, such as actuator lift motors, control box, WiFi modules, power supply, power cords, control box or other electrical or mechanical components. For years 6 to 20, the warranty will be reduced by one-fifteenth (1/15) for each year beyond the fifth year.

Start of the Warranty Period

The warranty periods stated above will commence on the date of the first retail purchase of the adjustable bed system from an authorized Customatic reseller, provided that proof of purchase and warranty registration occurs within the time and in the manner set forth below. In the case of replacement parts provided by Customatic, the warranty will apply to the original warranty period and will not extend beyond such period.

No Other Warranty Expressed or Implied

The foregoing express warranty is the only warranty by Customatic, and all other express warranties or warranties implied by law or otherwise (including, without limitation, any implied warranty of fitness for a particular purpose) are hereby denied and disclaimed to the full extent permitted by applicable law.

Exclusions from Warranty:

Loss, damage, malfunctions, or other defects caused in whole or in part by any one or more of the following are not covered by any warranty, and neither Customatic nor the seller shall be responsible for them: ordinary wear and tear; damage not directly caused by a defect covered by this express warranty; failure to comply with this User Manual and/or any other user instructions issued by Customatic for use and maintenance, including without limitation, weight limits and operation; modifications not performed by Customatic; use of any parts, components, or accessories that are not supplied by Customatic for the specific product and installed by an authorized Customatic service provider; use of the product for purposes or in a manner not expressly intended by Customatic as described in this Manual or any other misuse or abuse; storage or use outside of home or other exposure to the elements; dampness; or transportation or other handling by anyone other than Customatic.

Exclusive Limited Remedy

The sole and exclusive remedy for any item that fails to meet the express written warranty set forth above shall be, at Customatic's option, either repair or replacement of the defective item. Customatic may require reasonable evidence of the existence of a defect, and Customatic customer service staff will discuss specific requirements with the purchaser based on the defects identified by the purchaser. Replacement parts will be provided at no cost to the purchaser, provided that the defective parts are delivered to Customatic unless Customatic instructs otherwise in the claims process (see below). Subject to advance approval by Customatic, it will also pay reasonable shipping costs for returns requested by Customatic and replacement parts or bedding systems.

Claims Process

Before contacting Customatic, please refer to the TROUBLESHOOTING section of this Manual and also ensure that use and maintenance instructions in this Manual have been followed. The following process must be followed to initiate a warranty claim: (1) during the applicable warranty period stated above, contact Customatic customer service to initiate the claim and provide proof of status as the original retail purchaser from an authorized Customatic® products reseller and prior timely registration of the product; (2) identification of suspected defect and compliance with Customatic requests for documentation or other evidence of the defect, such as return of parts to Customatic, the cost of which will be paid by Customatic if the defect is confirmed by it or inspection by an authorized Customatic service technician or other person approved in writing for that purpose by Customatic; and (3) remedy by Customatic as stated herein.

For customer service under this warranty, go to the Customic Customer Service page. Customers may also call Customatic Customer Service at 877-826-8757 and 720-458-5955, which are available Monday-Friday, 9 am to 6 pm EST. Customers may start a claim via phone, or this can be completed by the CX agent. If the claim is being filled by the agent, once the claim is completed, they will then contact the customer directly. There is currently no option to file a claim with Customatic online. The customer will need to provide the serial number, the receipt of purchase, and a description of the product (Galaxy Model).

Limitation of Liability

In no event shall Customatic be liable for incidental or consequential damages of any kind or nature whatsoever caused by or arising out of any product defects, and the sole and exclusive remedy shall be repair or replacement of defective items within warranty to the extent and in the manner provided herein.


Yoga / Meditation Pillows & Yoga Mats: 1-Year Limited Warranty

Beginning on the date of purchase, your new Avocado Yoga/Meditation Pillows and Yoga Mats (the “Yoga Pillow/Mat”) are covered by a one-year limited warranty (the “Yoga Warranty”). This Yoga Warranty extends to the original purchaser of the Avocado Yoga/Meditation Pillow and Yoga Mat (“Yoga Pillow/Mat”) and extends to all Yoga Pillows/Mats purchased directly from Avocado Mattress, LLC (“Avocado Mattress”) or an authorized reseller. The “original purchaser” for the purposes of this Yoga Warranty is the first purchaser of the Yoga Pillow/Mat from Avocado Mattress or an authorized reseller. This Yoga Warranty is not transferable and applies only to Yoga Pillows/Mats purchased from Avocado Mattress or authorized reseller by the original purchaser. Avocado Mattress warrants the Yoga Pillow/Mat against the defects in material and workmanship for a period of one year from the time your Yoga Pillow/Mat is purchased by you when the Yoga Pillow/Mat is used normally for its intended purposes.

Your Responsibilities

In the event of a defect, Avocado Mattress’ sole and exclusive liability and your sole remedy under this Yoga Warranty will be, at Avocado Mattress’ option, to provide a replacement, subject to your fulfillment of the requirements set forth below. To get the benefit of this Yoga Warranty, you must return your Yoga Pillow/Mat to Avocado Mattress or the product manufacturer and provide Avocado Mattress with proof of the original date of purchase as well as proof that the Yoga Pillow/Mat was, in fact, returned. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Warranty Does Not Cover

  • Normal wear and tear as a result of washing and intended use.

  • Comfort preference.

  • Physical abuse or damage to the Product, including but not limited to: burns, cuts, tears, liquid damage, or stains, provided that the defect is caused by such abuse or damage.

  • Measurements are made with a standard tape measure; our yoga and meditation pillows have curves and must be measured with tailor tape.

Making a Claim

To file a claim under this warranty, please submit a request to [email protected]. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Yoga Pillow/Mat and will be provided to you once Avocado Mattress has reviewed your submissions and determined that there is, in fact, a defect covered by this Yoga Warranty. In the event of a defect, Avocado Mattress will ship a replacement to you upon proof that you returned the defective Yoga Pillow/Mat. Replaced Yoga Pillows/Mats are subject to the same Yoga Warranty as the original. For example, if you obtain a replacement that is the same style and price as the original, then the Yoga Warranty term of the replaced Yoga Pillow/Mat begins from the date of purchase of the original. The serviceable area for all Avocado Mattress, LLC products is addressed within the 50 states of the United States only, including Alaska and Hawaii. If your Avocado Mattress, LLC product is located outside the USA, you are responsible for any costs associated with pick-up and return. Avocado is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

Disclaimer: Limitations on Liability

To the extent permissible by applicable law, the Yoga Pillow/Mat is provided “as is,” and this Yoga Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by applicable law and except as set forth in this Yoga Warranty, in no event will Avocado Mattress or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the Yoga Pillow/Mat or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability, or otherwise. This limitation will apply even if Avocado Mattress has been advised of such damages and notwithstanding the failure of the essential purpose of any limited remedy. Avocado Mattress’ total liability will not exceed the purchase price paid for the Yoga Pillow/Mat, giving rise to such liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Arbitration

If a dispute arises between you and Avocado Mattress arising out of or relating to this Yoga Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Avocado Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject to appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Yoga Warranty before exercising any rights or seeking any remedies created by Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties. As in all other dispute situations under the Avocado Mattress terms of service, an arbitration concerning a dispute arising from or relating to the Yoga Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

Governing Law

The laws of the State of New Jersey will govern this limited warranty.

Warrantor

Avocado Mattress, LLC, 12 Hudson Place, Suite 100, Hoboken, NJ 07030. [email protected]

Did this answer your question?