What Can I Expect With Doorstep or In Home Delivery?
Congratulations on your purchase! We hope you love your new Avocado item. We are excited for you to receive your order. We've put together some helpful information regarding what to expect with our In-Home and Doorstep delivery partners.
These partners (SEKO or BTX) handle our heavier mattresses, furniture items for Doorstep Delivery, and In-Home delivery services if that option was selected at checkout. As soon as your order is prepared for shipment, you’ll see a shipment confirmation email with the tracking details.
SEKO:
On the tracking link there will be an ‘expected arrival’ date listed above the status bar. This date is when it is estimated to arrive to the local terminal & is not your delivery date. SEKO will contact you after it has arrived in your area to set an appointment so you know when to expect them. If needed, their support number is: (866) 268-5263.
BTX:
The tracking will populate and be fully uploaded within about 24 - 48 business hours. The scans will update on the page after it’s picked up, as it travels & once it reaches the terminal in your local area. After it’s arrived locally they will give you a call to coordinate an appointment so you know when to expect them. If needed, you can reach out to their support team at: (877) 289 2471.
If for some reason SEKO or BTX inform you they cannot complete your set up (or removal if selected) when you had In Home Delivery & Set Up chosen at checkout there is no cause for concern as we will make arrangements. We see changes in the level of service available from time to time based on location & local restrictions which is disclosed at checkout as it is not our intent to leave you without options.
In most cases we are notified regarding the downgrade & we will contact you directly to make alternative arrangements. To be on the safe side, you can also reach out to us on our website if needed, or give us a call at: (657) 385 8849 after you hear from the delivery partner. We are happy to help!
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FedEx Freight Priority:
On the tracking link there will be a ‘scheduled delivery date’ date on the initial tracking page and under Shipment Facts at the bottom of the page. This date is when it is estimated to arrive to the local terminal & is not your delivery date. FedEx Freight will contact you after it has arrived in your area to set an appointment so you know when to expect them. If needed, their support number is: (800) 435-7949.
AGS:
The tracking link sent to your email should auto-populate your Tracking #. Once you enter your zip code, you can continue to the next page.
Scans:
Once you are on the tracking page, the “Show Tracking” will allow you to view the progress bar. The “Show Details” will allow you to view the piece details (items on your order) and the level of service to be provided. Additionally, at the bottom of the page the scans will upload once we have movement & this is a great place to check for updates along the way. The screenshot below is an example of when an order was processed at the LAX terminal (origin) on 04/18, when it was updated & moved into transit on 04/20 and then when it arrived to the destination terminal on 04/23.
An example if there is no movement yet:
If the tracking bar still shows on “order created” this means that your item is ready & prepared for shipment. Once AGS unloads the associated trailer & scans it into the LAX terminal, the scans will update. Please note that the tracking link will not update until it has been fully received and scanned in, so do not be alarmed if you do not see movement when the label is first generated. If your order has multiple items (foundation, adjustable base, mattress, etc), it may take a few business days for the tracking to update as AGS will need to verify the piece count before moving the shipment into transit. The reason for this is to ensure that all your items are together & can move out at the same time.
In transit:
The tracking bar will update once your order has been tendered at the LAX terminal and the order will show as “in transit” when it is in progress to the next hub. Once the “departed origin terminal” scan has updated on the tracking link, AGS will also be able to assist with an ETA of when it is expected to arrive in your local area. We are happy to help with facilitating the communication as well, so please don’t hesitate to reach out to us.
At the local AGS hub / terminal near your home:
After your order has been scanned in and fully processed at the destination terminal, AGS will be giving you a call to schedule your delivery window. Alternatively, AGS can be reached at: (800) 645 8300 & they will be able to locate the status when you reference your 7-digit tracking number.
Other items to note:
If for some reason AGS informs you they cannot complete your set up or removal when you had In Home Delivery & Set Up selected, there is no cause for concern as we’ve got your back! We see changes in the level of service available from time to time based on location & local restrictions which is disclosed at checkout as it is not our intent to leave you without options. In most cases we are notified regarding the downgrade & we will contact you directly to make alternative arrangements. To be on the safe side, you can also reach out to us on our website if needed, or give us a call at: (657) 385 8849 after you hear from AGS. We are happy to help!