What Can I Expect With Doorstep or In Home Delivery?
Congratulations on your purchase! We hope you love your new Avocado item. We are excited for you to receive your order. We've put together some helpful information regarding what to expect with our In-Home and Doorstep delivery partners.
These partners (SEKO or BTX) handle our heavier mattresses, furniture items for Doorstep Delivery, and In-Home delivery services if that option was selected at checkout. As soon as your order is prepared for shipment, you’ll see a shipment confirmation email with the tracking details.
SEKO:
On the tracking link there will be an ‘expected arrival’ date listed above the status bar. This date is when it is estimated to arrive to the local terminal & is not your delivery date. SEKO will contact you after it has arrived in your area to set an appointment so you know when to expect them. If needed, their support number is: (866) 268-5263.
BTX:
The tracking will populate and be fully uploaded within about 24 - 48 business hours. The scans will update on the page after it’s picked up, as it travels & once it reaches the terminal in your local area. After it’s arrived locally they will give you a call to coordinate an appointment so you know when to expect them. If needed, you can reach out to their support team at: (877) 289 2471.
If for some reason SEKO or BTX inform you they cannot complete your set up (or removal if selected) when you had In Home Delivery & Set Up chosen at checkout there is no cause for concern as we will make arrangements. We see changes in the level of service available from time to time based on location & local restrictions which is disclosed at checkout as it is not our intent to leave you without options.
In most cases we are notified regarding the downgrade & we will contact you directly to make alternative arrangements. To be on the safe side, you can also reach out to us on our website if needed, or give us a call at: (657) 385 8849 after you hear from the delivery partner. We are happy to help!
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FedEx Freight Priority:
On the tracking link there will be a ‘scheduled delivery date’ date on the initial tracking page and under Shipment Facts at the bottom of the page. This date is when it is estimated to arrive to the local terminal & is not your delivery date. FedEx Freight will contact you after it has arrived in your area to set an appointment so you know when to expect them. If needed, their support number is: (800) 435-7949.