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What to Expect with Doorstep Delivery

Everything you need to know about Avocado’s Doorstep Delivery service (also called Threshold or Curbside Delivery).

Mark Abrials avatar
Written by Mark Abrials
Updated over a month ago

Doorstep Delivery: Everything You Need to Know

Doorstep Delivery (also known as Threshold or Curbside Delivery) is one of Avocado’s most common delivery methods—ideal for customers who want a simple, contactless experience without the need for in-home setup services or removal of old mattresses. SEKO and BTX are our primary third-party logistics (3PL) providers.


​Quick Links:
​How Doorstep Delivery Works
​How to Prepare for Your Doorstep Delivery

Tracking & Delivery Appointments
​

How Doorstep Delivery Works

  • Delivery Location: Your mattress or furniture will be delivered to the first dry, secure area outside your home, typically next to your front door or main entry.

  • Staircases: If stairs lead to your entrance, your item will be placed at the base of the stairs.

  • Contactless Experience: This service is drop-off only. The delivery team will not enter your home.

What’s Included

  • Delivery to your doorstep or threshold.

  • A no-contact, no-hassle process.

What’s Not Included

  • No unpacking or assembly.

  • No removal of packaging materials.

  • No in-home placement or setup.

  • No mattress removal or haul-away.

  • No post-purchase upgrades to In-Home Delivery service. All services must be selected during the checkout process.

Important for Large Items

Some of our larger mattresses—including:

  • Green and Vegan King Pillow-Top

  • California King Pillow-Top

  • Latex King and California King

...cannot ship via FedEx. For these, we automatically use our delivery partner’s Doorstep Delivery service.

How to Prepare for Your Doorstep Delivery

1. Clear a Safe, Accessible Drop-Off Area

  • Ensure the first dry, secure area outside your home is accessible—typically your front porch, garage entry, or covered carport.

  • If stairs lead to your front door, please ensure the area at the base of the stairs is clear and unobstructed.

2. Make Arrangements for Large or Heavy Items

  • If you’re receiving a King or California King mattress, please note that these are heavy and bulky. Please plan to bring it inside after it’s delivered.

  • Have someone available to help move the item inside, especially if the weather is a concern.

3. Track Your Delivery

  • You will receive a tracking link or contact from BTX or SEKO with a delivery window. You can use this to monitor when your item will arrive.

  • While these are contactless deliveries, someone should be available at home during the expected delivery time if your area is not completely secure.

4. Pets & Children

  • Please ensure pets are secured and children are safely out of the delivery area during drop-off.

5. Note: No Setup or Trash Removal

  • There is no unpacking, setup, or haul-away of packaging materials or old mattresses. Prepare a place inside your home where you can open the packaging and assemble or position the item afterward.

Tracking & Delivery Appointments

Once your item ships, you’ll receive a tracking link:

  • SEKO: The tracking page will show an “expected arrival” date above the status bar. This reflects when your order is estimated to arrive at the local terminal, not your actual delivery date. After it arrives in your area, SEKO will contact you to schedule a delivery appointment. Support: (866) 268-5263

  • BTX: Tracking updates typically populate within 24–48 business hours. You’ll see scan updates as the shipment travels and once it arrives at the local terminal. BTX will call you to schedule an appointment after it becomes available in your area. Support: (877) 289-2471

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