Doorstep Delivery: Everything You Need to Know
Curbside and Doorstep Delivery (sometimes referred to as Threshold Delivery) is one of Avocado’s most common delivery methods—ideal for customers who want a simple experience without the need for in-home setup services or removal of old mattresses. SEKO and BTX are our primary third-party logistics (3PL) providers.
How Curbside & Doorstep Delivery Works
Delivery Location
Your mattress or furniture will be delivered to either:
The first dry, secure area outside your home (such as your front porch, garage entry, or covered carport).
Alternatively, if stairs, access, or other factors prevent doorstep delivery, the item will be placed at the curb or at the base of your driveway/stairs.
Customer Acknowledgment Required
This service is drop-off only. A signature from someone at the delivery address is required to complete the handoff, ensuring the item is delivered safely and received by the intended customer.
What’s Included
Delivery to either your doorstep/threshold or curbside, based on accessibility.
A simple and convenient drop-off process.
What’s Not Included
No unpacking or assembly.
No removal of packaging materials.
No in-home placement or setup.
No mattress removal or haul-away.
No post-purchase upgrades to In-Home Delivery service. All services must be selected during the checkout process.
Important for Large Items
Some of our larger mattresses—including:
Green and Vegan King Pillow-Top
California King Pillow-Top
Latex King and California King
..cannot ship via FedEx. For these, we automatically use our delivery partner’s curbside/doorstep service.
How to Prepare for Your Delivery
Clear a Safe, Accessible Drop-Off Area: Ensure the first dry, secure area outside your home is accessible. If stairs or tight spaces make doorstep placement difficult, delivery may be made at curbside or the base of the stairs.
Make Arrangements for Large or Heavy Items: King and California King mattresses are heavy and bulky. Plan to bring them inside promptly. Have someone available to help, especially in the event of inclement weather.
Be Present to Acknowledge Delivery: Someone must be present to sign for delivery. If no one is available, delivery may need to be rescheduled.
Pets & Children: Please ensure pets are secured and children are out of the delivery area during drop-off.
Note: No Setup or Trash Removal: There is no unpacking, setup, or haul-away. Prepare a place inside your home for unboxing and positioning your items.
Tracking & Delivery Appointments
Once your item ships, you’ll receive a tracking link:
SEKO
The tracking page shows an “expected arrival” date (arrival at the local terminal, not the delivery date).
SEKO will contact you to schedule your delivery once they are in your area.
Support: (866) 268-5263
BTX:
Tracking updates typically populate within 24–48 business hours.
Once the shipment reaches your local terminal, BTX will call to schedule your appointment.
Support: (877) 289-2471