Trials + Returns

Everything you need to know about our Norton Shopping Guarantee, sleep trial, 25-year warranty, and risk-free return policy.

19 articles in this collection
Written by Mark Abrials, Jay D, John Davies and 1 other

General Policies

How Does Your Sleep Trial Work?

Try out your new Avocado mattress for at least 30 days. If you don't love it, we'll take it back.

Written by Jay D
Updated over a week ago

What Is the Sleep Trial, Return Policy, and Warranty on Your Pillows and Bedding?

Your pillows and bedding are covered by a 100-night sleep trial. Here are all the details you need to know.

Written by Jay D
Updated over a week ago

Do You Donate or Provide Extended Discounts to Individuals in Need?

Yes! We have a vast network of nonprofits that we work with.

Written by John Davies
Updated over a week ago

Do You Process My Credit Card When I Place My Order Or When it Ships?

Yes, we process payment in full when your order is placed.

Written by Jay D
Updated over a week ago

California’s Used Mattress Recovery and Recycling Act

Available for California residents only within 30 days of mattress delivery.

Written by Mark Abrials
Updated over a week ago

Returns

How Do I Initiate a Return?

If you're within your sleep trial, you can initiate a return below.

Written by John Davies
Updated over a week ago

What's Your Return Process For Mattresses and Toppers?

Here's a step by step guide to initiate a mattress or topper return

Written by John Davies
Updated over a week ago

When Do I Receive My Refund For Returned Items?

Typically 1-3 business days depending on your bank.

Written by Jay D
Updated over a week ago

What Do You Do With a Returned Mattress?

We donate returns to a local charity through our network of vetted nonprofits.

Written by Jay D
Updated over a week ago

What Happens If I Miss My Donation Pick-up Appointment?

We can reschedule your appointment once.

Written by Jay D
Updated over a week ago

What is the Return Policy On Your Crib Mattresses? Do Your Crib Mattresses Also Have a Sleep Trial?

Yes, all three of our crib mattresses have a sleep trial.

Written by Jay D
Updated over a week ago

What Is the Return Policy On Your Alpaca Mattress Topper?

Our Alpaca Plush Topper has a 100-night sleep trial.

Written by Jay D
Updated over a week ago

Order Cancellations

Order Cancellation Policy

All orders cancelled mid-shipment, returned to sender, or not meeting the minimum requirements of our Sleep Trial are subject to a 15% fee.

Written by Mark Abrials
Updated this week

Can I Cancel My Towel, Apparel, or Skin + Body Product Order?

These products are all quick-ship and cannot be cancelled.

Written by John Davies
Updated over a week ago

Warranties

How Do I Submit a Mattress Warranty Claim?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.

Written by Mark Abrials
Updated over a week ago

How Do I Submit a Small Item Warranty Claim?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.

Written by Meredith O'Connor
Updated over a week ago

What's the Warranty and Return Policy on Your Dog Collection?

Our dog collection is covered by a 3-year warranty.

Written by John Davies
Updated over a week ago

Why Is the Warranty On the Eco Organic Mattress 10 Years?

The Eco Organic Mattress has a durable construction and a 10-year warranty.

Written by John Davies
Updated over a week ago

Exchanges

Can I Exchange My Avocado Mattress or Topper?

Yes, Avocado is happy to honor exchanges.

Written by Jay D
Updated over a week ago