Trials + Returns

Everything you need to know about our Norton Shopping Guarantee, sleep trial, 25-year warranty, and risk-free return policy.

16 articles in this collection
Written by Mark Abrials, Jay Decker, and John Davies

Can I Cancel My Towel, Hass, or Reed + Gwen Order?

These products are all quick-ship and cannot be cancelled.

Written by John Davies
Updated over a week ago

What's Your Return Process For Mattresses and Toppers?

Here's a step by step guide to initiate a mattress or topper return

Written by John Davies
Updated over a week ago

How Do I Initiate a Return?

If you're within your sleep trial, you can initiate a return below.

Written by John Davies
Updated over a week ago

What's the Warranty and Return Policy on Your Dog Collection?

Our dog collection is covered by a 3-year warranty.

Written by John Davies
Updated over a week ago

How Does Your 1-year Sleep Trial Work?

Sleep on your new Avocado mattress for up to one year. If you don't love it, we'll take it back.

Written by Jay Decker
Updated over a week ago

How Do I Submit a Mattress Warranty Claim?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.

Written by Mark Abrials
Updated over a week ago

What Is the Sleep Trial, Return Policy, and Warranty on Your Pillows and Bedding?

Your pillows and bedding are covered by a 100-night sleep trial. Here are all the details you need to know.

Written by Jay Decker
Updated over a week ago

When Do I Receive My Refund For Returned Items?

Typically 1-3 business days depending on your bank.

Written by Jay Decker
Updated over a week ago

What Do You Do With a Returned Mattress?

We donate returns to a local charity via our network of vetted nonprofits.

Written by Jay Decker
Updated over a week ago

Do You Process My Credit Card When I Place My Order Or When it Ships?

Yes, we process payment in full when your order is placed.

Written by Jay Decker
Updated over a week ago

What is the Return Policy On Your Crib Mattresses? Do Your Crib Mattresses Also Have a Sleep Trial?

Yes, both of our crib mattresses have a sleep trial.

Written by Jay Decker
Updated over a week ago

What Is the Return Policy On Your Alpaca Mattress Topper?

Our Alpaca Plush Topper has a 100-night sleep trial.

Written by Jay Decker
Updated over a week ago

Can I Exchange My Avocado Mattress or Topper?

Yes, Avocado is happy to honor exchanges.

Written by Jay Decker
Updated over a week ago

Do You Donate or Provide Extended Discounts to Individuals in Need?

Yes! We have a vast network of nonprofits that we work with.

Written by John Davies
Updated over a week ago

What Happens If I Miss My Donation Pick-up Appointment?

We can reschedule your appointment once.

Written by Jay Decker
Updated over a week ago

California’s Used Mattress Recovery and Recycling Act

Available for California residents only within 30 days of mattress delivery.

Written by Mark Abrials
Updated over a week ago