General Policies
How Does Your Sleep Trial Work?
Try out your new Avocado mattress for at least 30 days. If you don't love it, we'll take it back.
Written by Jay D
Updated over a week ago
Updated over a week ago
Do You Donate or Provide Extended Discounts to Individuals in Need?
Yes! We have a vast network of nonprofits that we work with.
Written by John Davies
Updated over a week ago
Updated over a week ago
Do You Process My Credit Card When I Place My Order Or When it Ships?
Yes, we process payment in full when your order is placed.
Written by Jay D
Updated over a week ago
Updated over a week ago
California’s Used Mattress Recovery and Recycling Act
Available for California residents only within 30 days of mattress delivery.
Written by Mark Abrials
Updated over a week ago
Updated over a week ago
Returns
What is Avocado's Return Policy?
Avocado's product trial and return policy varies by product.
Written by Mark Abrials
Updated over a week ago
Updated over a week ago
How Do I Initiate a Return?
If you're within your sleep trial, you can initiate a return below.
Written by John Davies
Updated over a week ago
Updated over a week ago
What's Your Return Process For Mattresses and Toppers?
Here's a step by step guide to initiate a mattress or topper return.
Written by John Davies
Updated over a week ago
Updated over a week ago
What Do You Do With a Returned Mattress?
We donate returns to a local charity through our network of vetted nonprofits.
Written by Jay D
Updated over a week ago
Updated over a week ago
What Happens If I Miss My Donation Pick-up Appointment?
We can reschedule your appointment once.
Written by Jay D
Updated over a week ago
Updated over a week ago
Order Cancellations
What's Your Order Cancellation Policy?
Please note all shipping fees are non-refundable.
Written by Mark Abrials
Updated over a week ago
Updated over a week ago
Warranties
How Do I Submit a Mattress Warranty Claim?
Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.
Written by Mark Abrials
Updated over a week ago
Updated over a week ago
How Do I Submit a Small Item Warranty Claim?
Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.
Written by Mark Abrials
Updated over a week ago
Updated over a week ago
Why Is the Warranty On the Eco Organic Mattress 10 Years?
The Eco Organic Mattress has a durable construction and a 10-year warranty.
Written by John Davies
Updated over a week ago
Updated over a week ago