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Trials + Returns
Trials + Returns
Learn about our return policy & sleep trials, warranties, and order cancellation and exchange policies.
By Mark and 2 others
3 authors
15 articles
How Do I Use My Store Credit Refund?
General Policies
How Does Your Sleep Trial Work?
Do You Donate or Provide Extended Discounts to Individuals in Need?
Do You Process My Credit Card When I Place My Order Or When It Ships?
California’s Used Mattress Recovery and Recycling Act
Returns
What is Avocado's Return Policy?
How Do I Initiate a Return?
What's Your Return Process For Mattresses and Toppers?
What Do You Do With a Returned Mattress?
What Happens If I Miss My Donation Pick-up Appointment?
Order Cancellations
What's Your Order Cancellation Policy?
Warranties
How Do I Submit a Mattress Warranty Claim?
How Do I Submit a Small Item Warranty Claim?
Why Is the Warranty On the Eco Organic Mattress 10 Years?
Exchanges
Can I Exchange My Avocado Mattress or Topper?