Trials + Returns

Everything you need to know about our Norton Shopping Guarantee, sleep trial, 25-year warranty, and risk-free return policy.

Mark Abrials avatar Jay Decker avatar John Davies avatar
15 articles in this collection
Written by Mark Abrials, Jay Decker, and John Davies

What's Your Return Process For Mattresses and Toppers?

Here's a step by step guide to initiate a mattress or topper return
John Davies avatar
Written by John Davies
Updated over a week ago

How Do I Initiate a Return?

If you're within your sleep trial, you can initiate a return below.
John Davies avatar
Written by John Davies
Updated over a week ago

What's the Warranty and Return Policy on Your Dog Collection?

Our dog collection is covered by a 3-year warranty.
John Davies avatar
Written by John Davies
Updated this week

How Does Your 1-year Sleep Trial Work?

Sleep on your new Avocado mattress for up to one year. If you don't love it, we'll take it back.
Jay Decker avatar
Written by Jay Decker
Updated over a week ago

How Do I Submit a Mattress Warranty Claim?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.
Mark Abrials avatar
Written by Mark Abrials
Updated over a week ago

What Is the Sleep Trial, Return Policy, and Warranty on Your Pillows and Bedding?

Your pillows and bedding are covered by a 100-night sleep trial. Here are all the details you need to know.
Jay Decker avatar
Written by Jay Decker
Updated over a week ago

When Do I Receive My Refund For Returned Items?

Typically 1-3 business days depending on your bank.
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Written by Jay Decker
Updated over a week ago

What Do You Do With a Returned Mattress?

We donate returns to a local charity via our network of vetted nonprofits.
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Written by Jay Decker
Updated over a week ago

Do You Process My Credit Card When I Place My Order Or When it Ships?

Yes, we process payment in full when your order is placed.
Jay Decker avatar
Written by Jay Decker
Updated over a week ago

What is the Return Policy On Your Crib Mattresses? Do Your Crib Mattresses Also Have a Sleep Trial?

Yes, both of our crib mattresses have a sleep trial.
Jay Decker avatar
Written by Jay Decker
Updated over a week ago

What Is the Return Policy On Your Alpaca Mattress Topper?

Our Alpaca Plush Topper has a 100-night sleep trial.
Jay Decker avatar
Written by Jay Decker
Updated over a week ago

Can I Exchange My Avocado Mattress or Topper?

Yes, Avocado is happy to honor exchanges.
Jay Decker avatar
Written by Jay Decker
Updated over a week ago

Do You Donate or Provide Extended Discounts to Individuals in Need?

Yes! We have a vast network of nonprofits that we work with.
John Davies avatar
Written by John Davies
Updated over a week ago

What Happens If I Miss My Donation Pick-up Appointment?

We can reschedule your appointment once.
Jay Decker avatar
Written by Jay Decker
Updated over a week ago

California’s Used Mattress Recovery and Recycling Act

Available for California residents only within 30 days of mattress delivery.
Mark Abrials avatar
Written by Mark Abrials
Updated over a week ago