Trials + Returns

Everything you need to know about our Norton Shopping Guarantee, sleep trial, 25-year warranty, and risk-free return policy.

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18 articles in this collection
Written by Mark Abrials, Jay Decker, John Davies and 1 other

Why Is the Warranty On the Eco Organic Mattress 10 Years?

The Eco Organic Mattress has a durable construction and a 10-year warranty.

Written by John Davies
Updated over a week ago

How Do I Submit a Small Item Warranty Claim?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.

Written by Meredith O'Connor
Updated over a week ago

Can I Cancel My Towel, Hass, or Reed + Gwen Order?

These products are all quick-ship and cannot be cancelled.

Written by John Davies
Updated over a week ago

What's Your Return Process For Mattresses and Toppers?

Here's a step by step guide to initiate a mattress or topper return

Written by John Davies
Updated over a week ago

How Do I Initiate a Return?

If you're within your sleep trial, you can initiate a return below.

Written by John Davies
Updated over a week ago

What's the Warranty and Return Policy on Your Dog Collection?

Our dog collection is covered by a 3-year warranty.

Written by John Davies
Updated over a week ago

How Does Your Sleep Trial Work?

Try out your new Avocado mattress for at least 30 days. If you don't love it, we'll take it back.

Written by Jay Decker
Updated over a week ago

How Do I Submit a Mattress Warranty Claim?

Here are the requirements to make a valid claim and details on how to provide proper photographic evidence.

Written by Mark Abrials
Updated over a week ago

What Is the Sleep Trial, Return Policy, and Warranty on Your Pillows and Bedding?

Your pillows and bedding are covered by a 100-night sleep trial. Here are all the details you need to know.

Written by Jay Decker
Updated over a week ago

When Do I Receive My Refund For Returned Items?

Typically 1-3 business days depending on your bank.

Written by Jay Decker
Updated over a week ago

What Do You Do With a Returned Mattress?

We donate returns to a local charity through our network of vetted nonprofits.

Written by Jay Decker
Updated over a week ago

Do You Process My Credit Card When I Place My Order Or When it Ships?

Yes, we process payment in full when your order is placed.

Written by Jay Decker
Updated over a week ago

What is the Return Policy On Your Crib Mattresses? Do Your Crib Mattresses Also Have a Sleep Trial?

Yes, both of our crib mattresses have a sleep trial.

Written by Jay Decker
Updated over a week ago

What Is the Return Policy On Your Alpaca Mattress Topper?

Our Alpaca Plush Topper has a 100-night sleep trial.

Written by Jay Decker
Updated over a week ago

Can I Exchange My Avocado Mattress or Topper?

Yes, Avocado is happy to honor exchanges.

Written by Jay Decker
Updated over a week ago

Do You Donate or Provide Extended Discounts to Individuals in Need?

Yes! We have a vast network of nonprofits that we work with.

Written by John Davies
Updated over a week ago

What Happens If I Miss My Donation Pick-up Appointment?

We can reschedule your appointment once.

Written by Jay Decker
Updated over a week ago

California’s Used Mattress Recovery and Recycling Act

Available for California residents only within 30 days of mattress delivery.

Written by Mark Abrials
Updated over a week ago